Description

Syndigo is building the team in our Lisle (IL) office, and we’re looking for some associates to join us!  The Associate role at Syndigo will be a part of our operations team, and will be responsible for a variety of tasks, including, but not limited to:

• Answering in-bound inquiries from clients and other teams regarding project work
• Troubleshooting challenges and resolving issues within various systems, including escalating where needed
• Tracking project progress, updating project plans and documentation
• Assisting with data-quality initiatives

If you are an individual who is organized, able to communicate effectively, possess an affinity and acumen for technology, along with a positive attitude and some experience working with customers/clients, the associate role is a great opportunity to start your career.  We can teach you what you need to know about the systems and the industry.  These are entry-level roles and will require being onsite in our office in Lisle, IL daily.   

DUTIES AND RESPONSIBILITIES:

• Work with clients and internal teams on a variety of projects
• Resolve all client issues and inquiries
• Provide support to assist in exceeding customer satisfaction
• Track and maintain delivery schedule/log for all projects
• Research & resolve issues

 EDUCATION AND EXPERIENCE REQUIRED:

• Bachelor's Degree preferred
• Ability to multi-task and be adaptable to change
• Good problem-solving skills
• Ability to work unsupervised; establish work priorities
• Honest, hardworking and reliable
• Must be able to work well in a team environment; willing to jump into unfamiliar projects when team members need help
• Attention to details; proof-reading skills
• Strong communication skills to clearly and concisely, in writing and verbally, to senior staff, as well as other team members

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.