B2B Customer Support Representative - Spanish Speaking
Keeper Security, Inc. ("Keeper") is transforming the way organizations and individuals protect their passwords and sensitive digital assets to significantly reduce cybertheft and data breaches. Keeper is the leading provider of zero-trust and zero-knowledge security and encryption software covering enterprise password management, role-based access control, event tracking, dark web monitoring, secure file storage, secrets management and encrypted messaging. Named PC Magazine's Best Password Manager (2019, 2020, 2021) & Editors' Choice (2019, 2020,2021), U.S. News & World Report's Best Overall Password Manager (2021), and the Publisher's Choice Cybersecurity Password Management InfoSec Award (2020), Keeper is trusted by millions of people and thousands of businesses to protect their digital assets and help mitigate the risk of a data breach. Keeper is SOC-2, FIPS 140-2 and ISO 27001 Certified. Keeper protects businesses of all sizes across every major industry sector.
As the Customer Support Representative you will work with the team and our current customers to handle requests, complaints and feedback via phone and email through Salesforce, including troubleshooting and real time assistance. You will also lead training and onboarding for new customers so that they understand our technology and services. You are a highly organized go-getter and problem-solver with keen technology skills, who wants to delight our customers by delivering accurate and quick assistance while maintaining Keeper’s professional client service experience.
Responsibilities:
- Answer incoming customer calls, tickets & chats regarding product problems, service questions and general client concerns
- Coordinate & conduct training and onboarding for clients
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
- Escalate more in-depth issues to the Tier 2 team
- Be able to problem solve and turn frustrated clients into happy clients.
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every client
Requirements
Minimum Qualifications:
- An Associate's Degree in a technology-related field and/or 1+ years of Customer Service experience in the Technology industry
- Fluent in English and Spanish
- Salesforce experience, or similar technology
- Experience with Google Suite and MS-office tools
Preferred Qualifications:
- Bachelor’s Degree preferred
- Technical proficiency with smartphones, tablets and computers
- Excellent people and communication skills
Benefits
Keeper offers a respected work-life balance and a career you can sink your teeth into. You'll work alongside people with a positive attitude who are empowered to make a difference and collaborate with the smartest people on the planet.
Benefits and job perks make a huge difference. At Keeper, we believe benefits are a meaningful piece of the total value proposition and part of what makes Keeper great!
Health Insurance & Wellness Benefits
- Medical, Dental, Vision
Retirement Planning
- 401(k)
Vacation & Time Off Benefits
- A generous PTO plan that celebrates your commitment and seniority.
Other Perks
- Casual dress, outings, stocked kitchen, regular lunches.