Benefits Client Service Representative I

| Northwest Suburbs
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Don’t just land a job. Launch your future.

Our all-in-one software platform gives HR pros a way to easily manage daily tasks in payroll, benefits, talent, and workforce management.

But what makes us different is that our technology is backed by a culture that cares. We care about our team members, clients, and partners – because people matter most. And people have always been at the heart of our business.

Since our founding in 1997, this is the thing that's stayed the same, from our employees to the millions of users nationwide that access our platform. We pride ourselves on partnering with our clients to build the workplace they and their employees crave.

Let's go forward together.

 

Position Overview:

Not an expert in benefits? No problem! We will train you to be a SME in the Paylocity Benefits platform as you grow with our team. The Benefits Client Service Representative will act as the primary point of contact for an assigned base of Benefits clients, serving as their dedicated resource for benefit product support. Our team looks to exceed client expectations daily so timely and efficient response to their support needs is imperative.

 

Location: Schaumburg, IL

Reports To: Manager Support

 

Responsibilities:

  • Administer technical and non-technical support to clients in an effort to facilitate their use of Benefits.
  • Apply critical thinking and problem-solving skills to trouble-shoot and resolve benefit questions for your clients.
  • Research and resolve client issues in a timely manner, drawing resources from internal departments when necessary.
  • Provide prompt courteous service to all external and internal customers.
  • Facilitate client meetings.
  • Work overtime as needed, especially during Fall/Winter open enrollment season.
  • Partner with clients to manage open enrollment projects.
  • Coordinate with internal team members (i.e. Analysts) on projects such as open enrollment to meet client deadlines and expectations.
  • Assist with special projects as assigned.

Requirements:

  • Excellent verbal and written communication skills are required.
  • Self-starter and quick learner. You will need to exercise independent judgment in setting your own priorities and workflow.
  • Comfortable with heavy client contact.
  • Strong attention to detail and accuracy.
  • Strong troubleshooting skills and the ability to learn new software easily.
  • Ability to tolerate a busy and sometimes stressful environment.
  • Willingness to perform a wide variety of tasks and projects independently.
  • Basic project management skills
  • Proficiency in MS office.

Preferred Skills:

  • Computer skills, including familiarity with web-based applications and MS Office programs required; solid understanding of Excel is a plus.
  • Working knowledge of health and welfare benefit concepts as well as experience with on-line benefit enrollment products is a plus.
  • Bachelor’s degree preferred plus two years of related experience with proven skills in customer service.

Soft Skills:

  • Multi-tasking – We work in a matrix environment meaning that you will be working on more than one client at a time although each client may have different needs. The ability to multi-task is essential as you shift focus from one client to another.
  • Attention to detail – Working in a matrix environment, attention to detail is key to your success at Paylocity.
  • Strong communication skills.
  • Problem-solving/analytical ability
  • Able to work in a team environment.
  • Able to manage change.
  • Customer focus and ability to manage client interactions in effort to maintain client retention rates.

 

This job excludes CO applicants

 

Our journey forward.

Paylocity strives to create an organizational culture where every employee has a voice, feels truly welcome, appreciated, and free to be themselves, and is empowered and enabled to do their best work. A strong commitment to diversity, equity, and inclusion is critical to creating such a culture.

We’ve made great strides to support diversity, equity, and inclusion. That being said, we realize there’s still room for improvement. Our current focus is on the following initiatives:

  • Education & Awareness
  • Client Community
  • Company Representation
  • Advocacy & Support
  • Fairness & Equality
  • PCTY Gives

 

Want to learn more, click here to access our DEI flipbook. https://www.flipsnack.com/paylocitycom/diversity-equity-and-inclusion.html

 

This job description has been written to provide an accurate reflection of the current job and to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities, and qualifications required of the employees assigned to the job. Management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.

 


 

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • AccessDatabases
    • Microsoft SQL ServerDatabases
    • OracleDatabases

Location

Our office has modern workspaces, a cafe, and a gym. But since we're a talent-anywhere company, you may find our team members all over Chicagoland.

What are Paylocity Perks + Benefits

Paylocity Benefits Overview

Our commitment to hiring the best and brightest employees with a “talent anywhere” strategy means that no matter where you’re located around the country, you can be a part of our growing tech department

• Enjoy an attitude of trust to work remotely, manage your own schedule and be productive
• Work in small, cross-functional product-oriented teams
• Showcase development progress in two-week sprints with strong executive involvement
• Embrace the freedom to innovate, voice opinions and share new ideas

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We have a talent anywhere culture, where employees can work anywhere in the US and/or work from one of three US offices located in Illinois, Florida, and Idaho
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
More Jobs at Paylocity66 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Finance
new
Northwest Suburbs
Data + Analytics
new
Remote
Finance
new
Northwest Suburbs
Operations
new
Northwest Suburbs
Developer
new
Remote
Data + Analytics
new
Remote
Finance
new
Remote
Developer
new
Remote
Finance
new
Remote
HR + Recruiting
new
Northwest Suburbs
Data + Analytics
new
Northwest Suburbs
Developer
new
Remote
Data + Analytics
new
Remote
Operations
new
Remote
Developer
new
Remote
Operations
new
Northwest Suburbs
Developer
new
Remote
Developer
new
Remote
HR + Recruiting
new
Remote
Project Mgmt
new
Remote
Data + Analytics
new
Remote
HR + Recruiting
new
Remote
Developer
new
Remote
Data + Analytics
new
Northwest Suburbs
Project Mgmt
new
Remote
Data + Analytics
new
Remote
Developer
new
Remote
HR + Recruiting
new
Northwest Suburbs
Design + UX
new
Remote
Operations
new
Northwest Suburbs
Data + Analytics
new
Remote
HR + Recruiting
new
Remote
Operations
new
Remote
Project Mgmt
new
Northwest Suburbs
Sales
new
Northwest Suburbs
Finance
new
Northwest Suburbs
Operations
new
Northwest Suburbs
Marketing
new
Northwest Suburbs
Project Mgmt
new
Northwest Suburbs
Data + Analytics
new
Remote
Developer
new
Remote
Design + UX
new
Remote
Sales
new
Remote
HR + Recruiting
new
Northwest Suburbs
Finance
new
Northwest Suburbs
Data + Analytics
new
Northwest Suburbs
Operations
new
Northwest Suburbs
Data + Analytics
new
Remote
HR + Recruiting
new
Remote
Product
new
Remote
Operations
new
Northwest Suburbs
Operations
new
Northwest Suburbs
Project Mgmt
new
Northwest Suburbs
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Paylocity's full profileSee more Paylocity jobs