Bento Customer Success Specialist

| Chicago
At Bento, we believe that there’s a better, more inclusive way for small businesses to access the financial services they need. A key component of our strategy is to provide world-class support to our customers to ensure they’re getting the most out of our products. We genuinely care about our customers and are dedicated to providing them the best possible product and experience at each and every touchpoint.
To help execute on our mission, we’re looking for a multi-dimensional Customer Advocate to provide exceptional support to our customers. Through live chat, phone, and email, you’ll help us ensure that our clients and prospective customers have a positive experience using Bento. You must bring a can-do, customer-focused attitude to get the job done.
This is a chance to experience the fast-paced environment of a Series B funded startup in a highly visible role with the opportunity to make a tremendous impact.

RESPONSIBILITIES

  • Be the product expert: Answering questions via chat, phone and email inquiries on features & functionality, you'll be responsible for learning the product inside and out and communicating with customers in a user-friendly way.
  • Account management: Placing calls to our newest customers, welcoming them to the Bento Family and going over best practices for their business needs.
  • Sales: You'll be a customer consultant who introduces new Bento features and upgrades to existing customers. You may also find yourself liaising with our Sales team to inform potential customers of Bento's features.
  • Compliance: As a financial product/service, there are various rules and regulations that must be met in order to get new customers on-boarded. Calling customers to collect necessary documents and reviewing enrollments to ensure that these requirements are met.
  • Creative problem solving: There are a variety requests that may come your way: from a card being lost or stolen to having log in trouble, you'll handle them all. Sometimes the answer will be straightforward, sometimes it will take a keen eye and a knack for investigation-- you'll ask the right questions to get to the facts, and find a creative way to provide the ideal, accurate solution.
  • Collaborate: You'll have endless opportunities to work with various parts of the business by troubleshooting and triaging technical issues. You'll be interfacing with developers, designers, and other internal and external key stakeholders to support client needs as new bugs are discovered and get escalated.
  • Customer advocacy: You'll be the voice of the customer; the customer champion. The customer feedback you'll solicit and compile will help drive product and process improvement and customer satisfaction.

MINIMUM QUALIFICATIONS

  • 1-3 years of relevant work experience
  • Stellar written and oral communication skills
  • Must be a fast learner and be able to retain information on the go
  • Unflappable personality that can take on any and all challenges and/or changes in direction with grace, humor, professionalism, and tact
  • Effective multi-tasker, can prioritize and work effectively without little or no direct supervision
  • Detail-oriented
  • Natural listener and problem solver with a passion for helping people
  • Availability to work early or later shift as needed. We are open 8AM-7PM CT
  • Must be able to pass a full background check
  • Must have the ability to follow through on all tasks
  • A cover letter is required to be considered

DESIRED SKILLS AND COMPETENCIES

  • Extremely comfortable and confident with providing technical support and troubleshooting over multiple platforms (e.g. different browsers, mobile devices, and operating systems)
  • Happy to reach out to customers to help them maximize their Bento experience
  • Ability to analyze and identify trends impacting the customer experience
  • Experience providing support via phone, email and chat (inbound and outbound)
  • Ability to search and find information and solutions independently
  • Experience supporting clients in Financial Services or B2B environments
  • A college degree from an accredited four-year university

JOB PERKS

  • Unlimited PTO & personal days
  • Comprehensive health, vision, and dental benefits
  • Stock options for all employees
  • Office in the Loop is conveniently located to public transportation
  • Free Lunch, snacks, drinks
  • Free Gym Membership in the building

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • ChartioAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • Pivotal TrackerManagement
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • MandrillEmail
    • PardotEmail

Location

Centrally located in the loop--we're convenient to transit, close to the river, and high in the sky.

What are Bento for Business Perks + Benefits

Bento for Business Benefits Overview

We have a responsibility-based culture with flexible working hours, comprehensive medical & dental benefits, commuter & FSA benefits, equity participation, unlimited vacation and most of all, the opportunity to make a huge impact in a venture with huge potential. Our office in the Loop is conveniently located near public transportation. Come join us!

Culture
Volunteer in local community
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Bento's Flexible Spending Account (FSA) helps employees cover out-of-pocket medical expenses with pre-tax contributions of up to $2,650 annually.
Dental Benefits
Bento's dental plan covers 100% of the cost of preventative care, including x-rays.
Vision Benefits
Bento's vision insurance plan provides 100% coverage for annual eye exams, and lenses after a $20 copay. Frames and contact lenses are covered up to $130.
Health Insurance Benefits
Bento's health insurance plan with UHC covers most employees' out-of-pocket costs, depending on several plans to choose from based on personal preference.
Onsite Gym
Bento employees are eligible for free membership in the fitness center located in our building, complete with new fitness equipment, classes and locker room.
Retirement & Stock Options Benefits
Company Equity
Bento offers stock options to all employees.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Bento offers flexible work hours based on approval by your manager.
Vacation & Time Off Benefits
Unlimited Vacation Policy
All Bento employees can take as many days off as they need, all year, provided they work it out with their manager and give sufficient notice.
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
T-shirts and jeans are the norm although we do have the occasional 'funny hat' day!
Commuter Benefits
Bento offers pre-tax commuter benefits for all employees.
Company Outings
We have an annual team outing and a holiday party, as well as other fun outings on occasion.
Free Daily Meals
As a Bento employee, you get your own Bento Visa card with a daily lunch budget to be spent at any restaurant of your choice.
Stocked Kitchen
The kitchen is always stocked with artisanal coffee, tea, sparkling water, fruits, and a variety of healthy snacks suggested by employees.
Happy Hours
Happy hours are hosted on occasion.
Professional Development Benefits
Cross functional training encouraged
Online course subscriptions available
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