Come for the mission. Stay for the experience.

Let’s keep things simple: we are an unbelievably talented, hard-working, and compassionate team driving towards a mission that impacts every single one of us - even you! Healthcare benefits are complex, underutilized, and a mystery for most users. We’re removing that complexity.

Our industry-leading technology solution puts a simplified benefits experience in the hands of users, saving them time and money. Since the start of the pandemic, we’ve created a COVID-19 resource center, helped members find testing and care, and made it even simpler to get telemedicine and mental health support to employees.

HealthJoy experienced explosive growth in 2020: we raised $30M in Series C funding, earned awards for Talent Culture’s Best HR Technology Leaders and Built In Chicago’s Best Places to Work, added 55+ key team members despite going totally remote, and so much more. This year, we continue down that path of high growth and high impact.

Your impact.

• Investigate, analyze, evaluate and help settle various medical insurance claims determining the validity of claims, verify a member’s coverage, and ensure our members are billed appropriately.
• Work on complex insurance benefits navigation and claims adjustments on behalf of our amazing members. This can include medical bill reviewing where you will be required to breakdown the bill coding to ensure the member was billed appropriately.
• Dispute any coding errors with the provider’s office or insurance company to ensure our member gets a proper bill.
• Request and submit necessary medical authorization forms to follow HIPAA requirements.
• Make outbound calls to providers and insurance companies to receive benefits information and details regarding network status, claims, and medical code breakdowns.
• Stay in constant communication with HealthJoy members through phone, email and live chat. 
• Deliver joy to members with marvelous service, anticipating needs, and resolving issues.

Your experience.

• 2+  years of experience in medical billing/coding
• 3+ years experience in healthcare or medical insurance
• 2+ years claims customer service experience 
• Strong knowledge of medical terminology, including dental and vision verbiage along with bill codes
• Basic computer understanding and ability to use Google Sheets and Docs, email and the Internet
• Strong written and verbal communication skills
• Ability to work autonomously within deadlines
• Critical thinker with a passion for “digging into the details” 

Our rewards.

Work should be meaningful and rewarding.

HealthJoy offers a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP, and telemedicine), flexible PTO plan, 401k+match, parental leave, and HSA contribution match. We also provide our employees with a remote work stipend - to ensure you can work comfortably from home, host virtual-lunch-and-learns, ‘friendship time’ pairings, virtual coffee chats/happy hours, and quarterly team activities.

The best benefit of all? We use our own product. As an employee, you can rely on HealthJoy to feel confident about your own healthcare decisions and get the most out of your unique benefits plan.

HealthJoy is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other basis forbidden under federal, state, or local law.