Position Details:

We are looking for a Business Analyst II to join our Chicago team. The ideal candidate must be a self-starter with strong business analysis skills for web-based and mobile projects. The Business Analyst will be responsible for gathering business requirements, performing business need assessments, and determining technical requirements. The individual will also be responsible for the documentation and maintenance of all requirements and technical specifications. The candidate must have excellent communication, analytical mindset, and problem-solving skills and must possess the ability to work effectively with diverse individuals inside and outside of the organization.

Key Responsibilities:

• Partner with clients and CSG team members to translate client business rules into documented software requirements
• Ability to work well in a team environment and independently
• Assist with solution identification, and solution configuration
• Provide subject-matter expertise, customer advocacy, and analysis through all phases of engagements
• Play a pivotal role in client management and lead a specified work-stream within a project
• Ability to work on multiple assignments/projects at the same time
• Leveraging internal and external tools that integrate with client systems
• Ability to communicate effectively with a front end and back end developers
• Manage and assist in the completion of project deliverables in a timely fashion
• Ability to read and understand technical requirements documents and online documentation
• Provide technical and configuration training to new members; onboard new team members to a project
• Ability to complete business process re-engineering on specific work-streams
• Manage configuration of taxes in the Tax Management system; resolve critical taxation issues by consulting third-party tax vendors 
• Assist in implementing different payment integration such as PayPal, iTunes, Google Play Store, etc.
• Architect Payment solutions with clients based on best practices
• Provide technical and configuration training to new members; onboard new team members to a project
• Ability to perform QA Testing against test scripts and present results to project team

Required Knowledge and Experience:

• Bachelor’s Degree in the business related field
• 1-3 years’ experience gathering technical requirements and developing methodologies/processes, design, implementation and documentation
• Demonstrated knowledge of the Media, IT, Telecommunications industry and related OSS/BSS products highly preferred.
• Strong knowledge of MS Office Suite and documentation software
• Experience in customer facing application software projects/programs with deep knowledge of IT systems
• Strong presentation/demo skills

Qualifications desired:

• Experience working with issue management software (E.g.: Jira)
• Experience and interest in Quality Assurance Testing is a plus
• Experience with Application program interface (API) Implementation or willing to learn
• 1 – 3 years of consulting experience
• Experience with HTML5, CSS, JavaScript
• Experience with web services (JSON, SOAP, XML)
• Experience in software package implementation and/or upgrade experience

Travel

• Ability to travel 25% on an annual basis

As a CSG employee, your contributions to our success are a big advantage to the company and we believe you deserve to have a valuable selection of benefits, competitive pay and total rewards in return.  Our benefits offer some important “must haves” plus valuable programs that let you customize your coverage to fit your needs, today and tomorrow.  Our multiple recognition programs are yet another way we recognize one another for the contributions, teamwork, dedication, innovation, and accomplishments that have enabled our growth for more than 25 years.