Business Intelligence Support Specialist

| Chicago

Narrative Science is seeking a Business Intelligence Support Specialist to join our team in Chicago. You will be an expert in Narrative Science software products, responsible for providing training and product support to our users across our diverse customer base.  In addition, you will proactively uncover additional customer needs and assist in creating and maintaining product support content for our help center. As part of the Customer Success team, you will work collaboratively with Customer Success Managers to engage users to drive product adoption and to help our customers realize value. They will also work closely with the product and marketing teams to communicate customer feedback. The right candidate will be a customer-oriented professional with excellent communication skills and an innate curiosity about how things work. Most importantly, you are comfortable working with data in a highly technical environment. 

Responsibilities:

  • Provide product support to users of Narrative Science software products

  • Train new users on software and assist in the development of training programs

  • Build and maintain our customer Help Center

  • Serve as the product expert for Narrative Science software products

  • Work closely with our Customer Success, product, and marketing teams to drive product adoption

Requirements:

  • Bachelor’s degree required

  • 1-2 years experience interfacing with clients and working with technology

  • Advanced knowledge of one or more BI tools (Tableau or Qlik certification, a plus)

  • Proven track record of delivering excellent customer experiences 

  • Ability to work well in a collaborative environment

  • Excellent verbal and written communication skills

  • Ability to effectively communicate technical concepts to non-technical audiences

  • Experience working with data in formats like Excel, CSV, or JSON

  • “Roll-up-your-sleeves” entrepreneurial attitude

About Narrative Science:

Narrative Science creates software that writes stories from enterprise data to drive understanding and results. Powered by artificial intelligence, our technology automatically turns data into easy-to-understand reports, transforms statistics into stories, and converts numbers into knowledge. Narrative Science works with customers including Deloitte, MasterCard, USAA, and members of the U.S. intelligence community, empowering them to understand and act on key business metrics, make better decisions, and focus talent on higher-value tasks  -- all through the power of data storytelling.

At Narrative Science, we embrace the diverse backgrounds, experiences, and perspectives of our future employees, colleagues, customers, partners, and other stakeholders. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, genetic information, or any other characteristic protected by law.

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Location

Located in the heart of the loop, our office provides easy access to public transportation and some of Chicago's favorite destinations.

An Insider's view of Narrative Science

How do you collaborate with other teams in the company?

At Narrative Science, teams collaborate every day. When it comes to background, experience, and points of view, we are a very diverse company, and our employees take full advantage of that. It isn't uncommon to see functional teams pulling in members from other teams to work on initiatives together or even just to get another opinion.

Anna

Senior Product Marketing Manager

What makes someone successful on your team?

Successful people on my team have a passion for customers & a drive to deliver the best results to them. They're creative problem solvers who thrive in a collaborative environment. Each customer has unique needs & high-performers in Customer Success are experts at identifying those needs and rallying every resource necessary to take care of them.

Keelin

Senior Vice President, Customer Success

What unique initiatives do you have that encourage innovation?

At Narrative Science, we support a spectrum of innovation ranging from our standard engineering process, through Hack Days and Hackathons, to our ongoing Incubator team. Narrative Science is only successful if we hire smart and self-motivated people, so we’re committed to giving them the support and space they need to innovate.

Nate

Vice President, Product Architecture

What are some things you learned at the company?

We are encouraged to deliver an exceptional customer experience. To achieve this goal, I’ve learned how various aspects of software engineering integrate to create a great and reliable product. I've learned how to design/implement database architecture, automated testing, and data analytics to craft our innovative products and bring them to market.

Jesus

Software Engineer

What are Narrative Science Perks + Benefits

Narrative Science Benefits Overview

We offer a full range of benefits including Medical, Rx, Dental, Vision, FSA (for medical and dependent care expenses), Commuter Benefits, Life Insurance, Short and Long Term Disability, Paid Parental Leave, and 401k options for you and your family. Our people manage their own schedules, work hard, take time off when they need it—and come back refreshed and ready to dive back in.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

Standing desks. Catered weekly lunches. Flexible vacation policy. Company events. Free eats & drinks. Free gym access & bike parking. Personal MacBook Air. Community engagement opportunities. Internal learning and development opportunities. Referral program & incentives.

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