Business Operations Manager - ServiceNow Impact
Company Description
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
3 out of 4 dollars spent on digital transformation show little to no return, as companies increase investment this will only get worse and we call this the Value gap.
We think our customers deserve better.
So we built a premium product designed to give our customers confidence that they will realize value on the Now platform.
ServiceNow Impact amplifies our customers' Investment in the Now Platform by accelerating returns up to 20% and reducing support costs by 10%
The Business Operations Manager will play an integral role in designing and scaling this new business unit within ServiceNow. The role requires a systems thinker who will engage with business leaders across the organization. The right candidate for this role will be a great team player with a diverse skillset and a desire to try on many different types of work to learn all the aspects of running a BU.
Key Responsibilities
- Collaborate with business leaders and operations teams across Sales, Sales Ops, Marketing, and Product Marketing to develop and drive business strategy and execution
- Continuously take a forward-looking view by researching, validating and proposing new and industry best-practice solutions to challenges
- Analyze a complex and changing landscape to bring together key information to support leaders make great decisions for the success of the product
- Successfully lead projects from vision through execution
- Proactively investigate potential problems or issues and recommend solutions
Qualifications
To be successful in this role you have:
- You have at least 2-3 years of experience before your MBA with a top management consulting firm, private equity, investment bank, or strategy & operations at a technology company (or similar)
- Effective communicator both verbally and in writing; comfortable in business and technical discussions
- Track record of leading cross-functional projects
- Collaborative team player who is also an independent thinker
- Self-starter who thrives in fast-paced, high-growth environments
- Expertise and/or strong interest in the enterprise software/ SaaS industry
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
Work personas
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
Flexible
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
Remote
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.