About G2 CrowdG2 Crowd’s real-time and unbiased user reviews help you objectively assess what is best for your business. Until recently, selecting business solutions was hard, risky, and inherently biased. G2 Crowd empowers business buying decisions by highlighting the voice of the customer. Our review platform leverages more than 410,000 independent and authenticated user reviews read by nearly 1.4 million buyers each month. Our model brings transparency to B2B buying - changing the way decisions are made.

About The RoleThe Buyer Support Specialist will be responsible for receiving and appropriately addressing communication from buyers and users coming to our site. This person should be an excellent, eager communicator that is able to manage multiple communication channels and tasks.

Responsibilities

• Professionally communicate with current and new users on G2 Crowd
• Provide prompt and courteous assistance to users
• Connect buyers to software companies that may be a solution to their current need
• Work with an outsourced team to ensure a good user experience at all hours
• Become a subject matter expert by researching industry trends and best practices, reading applicable publications and blogs, and speaking to users
• Multitasking between multiple communication channels

Requirements

• 1-2 years of customer service experience
• Excellent verbal and written communication skills
• Excellent multitasker
• Ability to work in a fast paced, team environment
• Good time management with strong organizational skills
• Enjoy helping others and are willing to listen
• Experience in a B2B sales environment is a plus

Why we love G2 CrowdG2 Crowd was founded to create a place where people will love to work. We strive to create meaning in work and provide more than just a job: a true calling. G2 Crowd is a place where people can be authentic and grow, find meaning and passion in work, and be motivated to succeed by a supportive group of coworkers. We pride ourselves on creating an environment where people can enjoy coming to work every day, by supporting our employees in their professional and personal lives.

Our Process
We encourage all candidates to review our interview process to best prepare themselves on what to expect as a candidate of G2 Crowd.