Call Center Training Specialist

| Chicago

Location: Based in downtown Chicago with occasional travel to our Gurnee, IL office required for 2-3 classes a year. Each class could be from 2-4 weeks long.)


What you'll do:

As a Training Specialist, you’ll be responsible for designing and facilitating training programs to various audiences including new hires, existing employees, and managers both in the call center and throughout Enova. You are bright, energetic, and a creative problem-solver. You will build relationships with key stakeholders, bring innovative ideas to our training processes, and help drive key initiatives throughout the organization. In short, you’ll play a key part in developing Enova’s talent through thoughtful development initiatives that support our culture.

Areas of focus:

  • Teach new hires technical knowledge and product specific information along with professional communication skills.
  • Facilitate professional development focused programs such as Adapting to Change, DiSC, Emotional Intelligence, and Career Development.
  • Design instructional materials and training programs using a variety of methods.
  • Perform regular quality control and analyses, update training materials, internal wiki, and other resources as needed.
  • Identify and implement improvements to current training curriculum.
  • Successfully liaison with other departments to identify gaps in performance and determine training needs.

You’re right for this job if you have:

  • A Bachelor’s degree in Instructional Design, Adult Learning, Communication studies, Business studies, Psychology or a related field.
  • 3-5 years of previous professional training and/or talent development experience in a high demand, high output role with a proven record of success and accomplishment.
  • Knowledge of needs analysis and instructional design methodologies.
  • Ability to evaluate a learner’s learning style and identify development needs.
  • Experience working with on-line and web-based learning development, delivery, and learning management tools. (e.g. Articulate, Web-Ex, etc)
  • Strong proficiency with Microsoft Suite: Word, PowerPoint, and Excel.
  • The ability to be flexible with work schedule at times and willing to occasionally work early morning or night hours to support the company’s international presence.
  • Ability to travel to our Gurnee office.

Kudos to you if you have:

  • Financial industry experience.
  • E-learning design experience.
  • Learning Management System (LMS) experience.

About our Talent Development Team:

Our Talent Development team partners with the business to identify gaps in performance, and generates and implements solutions including organizational change, retention programs and targeted training. Our trainers are responsible for designing and facilitating call center/operations and corporate training programs focused around product, process, technical and soft skills training to new and existing employees. They are collaborating regularly with department heads, directors, and product managers to ensure training meets the needs of the business and is regularly enhanced.

About Enova

Enova is a leading provider of online financial services that leverages its advanced technology and analytics to provide access to credit for non-prime consumers and small businesses. Our roots are in Chicago, but we have served nearly 5 million customers through our six businesses in the U.S. and abroad. We pride ourselves on hiring smart and driven people who bring new and innovative ideas to the table. Our philosophy is, "Life’s short. Work some place awesome."

Many of us consider our people to be Enova’s best perk. But to sweeten the deal, we also have a pretty awesome list of conventional (and less conventional) perks and benefits including competitive salaries, health care benefits, a 401K matching plan, a revamped parental leave program (and brand new nursing rooms for our returning mothers!) summer hours, tuition reimbursement and a sabbatical program. And of course we also have the things you’d expect at a leading tech company in Chicago, such as the snacks, game room, onsite massages/barbers/nail technicians, monthly social events, and sporting sponsorships.

Our goal at Enova is to recruit, hire, develop and maintain a diverse workforce. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law.

Read Full Job Description
Apply now
loading ...
Emailed

Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • PythonLanguages
    • RubyLanguages
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • JIRAManagement

Location

175 W Jackson - Located right in the loop and easily accessible from the suburbs or the city.
Enova uses collaboration (plus a #win tradition) to tackle challenges
Watch

An Insider's view of Enova

How would you describe the company’s work-life balance?

Enova encourages employees to own their work-life balance journey by providing an environment that allows them to be successful. Leaders value the results you create, rather than the number of hours in front of your desk to get to those results. Bottom line, people respect that you have your own unique working style, which is yours to discover.

Jungmin

Cho

What are some social events your company does?

Enova’s social calendar has something for everyone. Events range from comedy shows to bowling for charity. We host & sponsors events, including the Chicago Women in Tech conference and weekly meetups. It’s easy to find people with similar interests; if there’s something missing from Enova’s social list, make it happen! People will definitely join.

Curtis

Hiller

What are Enova Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement

Additional Perks + Benefits

Sabbatical program • Summer Hours • Recognition programs • On-site discounted yoga, manicures, haircuts and massages • After-hours food delivery and commuting reimbursement • Monthly social events • Discounted gym memberships • Intramural sports • Pet insurance

More Jobs at Enova31 open jobs
All Jobs
Finance
Data + Analytics
Dev + Engineer
HR
Internships
Marketing
Operations
Product
Project Mgmt
Sales
HR
new
Chicago
HR
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
Operations
new
Chicago
Operations
new
Chicago
Operations
new
Chicago
Marketing
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Internships
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
HR
new
Chicago
Operations
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Project Mgmt
new
Chicago
Product
new
Chicago
Finance
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Developer
new
Chicago