ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
About this role:
The Global Talent Operations teams drives operational rigor and scale throughout the ServiceNow Global Talent team in partnership with our HR Centers of Expertise – understanding their business strategy, philosophy, and requirements while leading the change and operational activities to bring programs to life at scale for our 12,000 employee, and growing, global workforce.
The Care Operations Manager reports to the Senior Director of Global Talent Operations and is aligned with the HR Services (Care) team to build strategies, determine priorities, identify “run the business” and “change the business” improvements and allocate resources. The Care Operations Manager improves the HR Services, operational mechanics and builds the foundation for innovative and simple Care experiences. The ideal candidate brings the strategy, partnership, experience and passion to make excellence happen.Qualifications
In this role you will:
• Partner closely with Global Talent Care leaders to translate strategy into prioritized initiatives and programs
Drive continuous improvements in “run the business” processes and lead “change the business” projects with a deep focus on great employee experiences and operational excellence
Deliver Care operating mechanics with operational rigor and ability to scale
Create consistent experience for employees by utilizing a standardized
approach to change management, training and communication approach
Leverage data insights to inform Care strategies and processes. Help tell the Care story through data excellence.
Partner with the HR Experience Management team to apply design thinking and process improvements to large, global projects
Identify and apply HR Shared Services industry best practices
Specific responsibilities include:
Project manage Care initiatives
Drive monthly reporting process of Care accomplishments and outcomes
Assess the Care Service Landscape and help identify the biggest improvement opportunities to reduce manual work and create great experiences
Leverage customer feedback to recommend enhancements to the Portal & HR Case workflow
Partner with the ServiceNow HR Product team to be customer zero for HR Service Delivery on the SURF platform
Partner with Care leaders to lead strategic prioritization of initiatives and provide monthly updates to GT Leaders
Project manage additional initiatives as determined by prioritization process
In order to be successful in this role, we need someone who has/is:
3+ years in Operations and/or Project Manager roles
Experience in HR domains such as Shared Services and HR Operations is a strong plus
Bachelor’s degree in a relevant field or equivalent work experience
Experience implementing transformational change at large technology companies in a rapidly evolving market
Strong relationship and communication skills are critical: Must be able to work well with many different types of people, quickly build trust and influence without direct reporting authority
A problem solver who approaches challenges with objectivity, speed, and a collaborative style
Working knowledge of cloud productivity and collaboration tools a plus
This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.