Echo Global Logistics
We move freight from point A to point B anywhere across the globe.
Chicago, IL
Hybrid

Carrier Operations Representative

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Echo is seeking a Carrier Operations Representatives to resourcefully support our Carrier Sales efforts with a strong work ethic, communication skills, multi-tasking ability and the drive to learn.

As a Carrier Operations Representative, you will research available carrier capacity within an assigned territory. Working closely with Carrier Sales Representatives, this position is responsible for scheduling shipments, ensuring on time pick-up and delivery and maintaining relationships with existing carrier partners. We’re a fast-growing logistics company; your job will be fast-paced and constantly evolving.

You…

  • Are like a diamond, at your best under pressure
  • Possess the ability to communicate at all levels and with a wide range of personalities, from our CEO to your coworkers to truck drivers
  • Possess a strong desire to gain knowledge of the truckload market and industry trends
  • Have mastered the art of managing time and accomplishing tasks
  • Thrive in fast-paced environment and can shift priorities effortlessly

We…

  • Value collaboration, intellectual honesty, go-getters, positive energy and we never stop seeking ways to get better
  • Go the extra mile for our carriers and coworkers
  • Care about your career development as much as you do
  • Work hard, period
  • Offer competitive compensation and benefits packages, challenging projects, company-wide events, co-workers you will actually like working with, and a sense of community you won’t find anywhere else

Responsibilities:

Carrier Operations Representatives work in conjunction with other Reps to prioritize and service Echo’s customers in a timely fashion.

  • Effectively communicate internally and with drivers regarding shipment information in order to successfully service Echo’s customers
  • Work in conjunction with teammates to prioritize and service customers in a timely fashion
  • Schedule pickup and delivery appointments in accordance with legal transit times and shipment requirements
  • Monitor progress of shipments to ensure coverage, on-time performance and the resolution of any mid-transit issues

Requirements:

  • The ability to learn and effectively use Echo’s proprietary technology
  • Knowledgeable or possess a desire to learn various freight market trends based on seasonality, geography and specialized carrier types
  • Act with a sense of urgency while maintaining accuracy and detail
  • Excellent communication skills
  • Proven ability to establish productive internal and external relationships
  • Work well under pressure and with integrity
  • Ability to exude confidence and gain credibility with carriers
  • Highly professional demeanor, even under stress

What we offer:

  • Competitive compensation package
  • Medical, Dental, Vision, Disability, Life Insurance, and 401K
  • Advancement Potential
  • Fun and energetic work environment
  • Volunteer opportunities

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.

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What are Echo Global Logistics Perks + Benefits

Echo Global Logistics Benefits Overview

401k with company matching
Medical insurance through Blue Cross/Blue Shield
Health Savings Account (HSA)
Flexible Spending Account
Parental leave
Paid time off
Commuter benefits
Employee training programs
Volunteer time off
Pet insurance
Peloton discounts
Employee assistance program
Business resource groups
Diversity, equity and inclusion program

Culture
Volunteer in local community
Chase Corporate Challenge, Chicago Cares
Partners with nonprofits
Open door policy
Team based strategic planning
Open office floor plan
Employee resource groups
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Vacation & Time Off Benefits
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Echo has it's own Softball league in the spring/summer!
Fitness stipend
Gympass!
Onsite gym
River North Gym is in the building
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Continuing education available during work hours

Additional Perks + Benefits

Echo employees are a driven group of professionals who keep goods moving, one shipment at a time. We recognize each employee’s entrepreneurial spirit with a suite of benefits that enable employees to bring their best to work. Whether it's running at the gym, connecting with your colleagues at happy hour, or spending time with your family, we want to make sure employees are satisfied with their Echo lifestyle.

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