Channel Sales Support Specialist

| Chicago


If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.
Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.


Department Overview
The Channel Sales Support Specialist role oversees and manages all pre and post sale support needs for Partners/Manufacturers Representatives (MR). Provide centralized, territory aligned end to end sales support services to enable our go to market teams to sell more, save time and spend more time in front of customers. Accelerate the throughput of business by proactively addressing and resolving issues. Valued resource and trusted partner in comprehensive territory and account management services.
Job Description
  • Trusted partner and valued resource for all support needs and business activities within assigned territory. Examples include: Above Pricebook quote generation, price exception management, lead management, post-sale support requests: (ERA initiation, 4808, Plan X, order status, expedites, shipping/delivery issues, billing & invoicing, change orders, PSE requests, quality issues, repair, product set-up, customer set-up request, order configuration issues, etc.) 

  • Establish trust and build strong business relationships within assigned territory. Be viewed as strategic partner and extended team member

  • Serve as liaison and single point of contact for navigating internal operational resources to resolve customer and field escalated issues

  • Actively work to reduce our go to market teams administrative time spend and convert to increased selling time. Proactively market the support capabilities of the team and identify next generation sales support opportunities that will further enable them to sell more, save time and spend more time in front of customers

  • Support local sales teams by driving adoption of new tools and processes that drive improved productivity/effectiveness through best practices identification and standardization.

  • Proactively provide orders detail, reporting and tracking out to the Field

  • Serve as “voice of the field” and funnel this data to management to drive internal process improvement and operational efficiency opportunities while simultaneously identifying territory/region specific trends requiring attention and support

  • Extended team member responsible for attending territory specific calls and meetings (both remote and/or in field).

Additional Knowledge/Skills:

  • Bachelors Degree in Business or related field and/or equivalent work experience

  • Exceptional interpersonal skills required

  • Demonstrates strong verbal and written communication skills

  • Strong organizational skills and the ability to handle multiple tasks

  • Effective time management skills required

  • Work experience in Sales (Inside or outside), Customer Service a PLUS

  • Proficient computer skills with emphasis on either windows or Google based applications

  • Confident individual who is accountable, willing to assume responsibility and takes ownership

  • Demonstrates high degree of drive and determination

  • Adaptive and flexible (changing technologies, processes, tools)

  • Ability to work and make decisions with minimal supervision

  • Strong individual contributor and team player


Basic Requirements
  • Bachelors Degree


Travel Requirements
None
Relocation Provided
None
Position Type
New Grad
Referral Payment Plan
No


EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • ITILFrameworks
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • SalesforceCRM
    • GoogleEmail
    • MarketoLead Gen
    • Oracle EloquaLead Gen

Location

Located in the West Loop, one block from Ogilvie Train Station and Union Train Station. The office is also close to multiple CTA stops.

What are Motorola Solutions Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Our remote work program includes telecommuting at Manager discretion.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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