If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.Company Overview
At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.
Department OverviewThe Channel Sales Support Specialist role oversees and manages all pre and post sale support needs for Partners/Manufacturers Representatives (MR). Provide centralized, territory aligned end to end sales support services to enable our go to market teams to sell more, save time and spend more time in front of customers. Accelerate the throughput of business by proactively addressing and resolving issues. Valued resource and trusted partner in comprehensive territory and account management services.
Trusted partner and valued resource for all support needs and business activities within assigned territory. Examples include: Above Pricebook quote generation, price exception management, lead management, post-sale support requests: (ERA initiation, 4808, Plan X, order status, expedites, shipping/delivery issues, billing & invoicing, change orders, PSE requests, quality issues, repair, product set-up, customer set-up request, order configuration issues, etc.)
Establish trust and build strong business relationships within assigned territory. Be viewed as strategic partner and extended team member
Serve as liaison and single point of contact for navigating internal operational resources to resolve customer and field escalated issues
Actively work to reduce our go to market teams administrative time spend and convert to increased selling time. Proactively market the support capabilities of the team and identify next generation sales support opportunities that will further enable them to sell more, save time and spend more time in front of customers
Support local sales teams by driving adoption of new tools and processes that drive improved productivity/effectiveness through best practices identification and standardization.
Proactively provide orders detail, reporting and tracking out to the Field
Serve as “voice of the field” and funnel this data to management to drive internal process improvement and operational efficiency opportunities while simultaneously identifying territory/region specific trends requiring attention and support
Extended team member responsible for attending territory specific calls and meetings (both remote and/or in field).
Bachelors Degree in Business or related field and/or equivalent work experience
Exceptional interpersonal skills required
Demonstrates strong verbal and written communication skills
Strong organizational skills and the ability to handle multiple tasks
Effective time management skills required
Work experience in Sales (Inside or outside), Customer Service a PLUS
Proficient computer skills with emphasis on either windows or Google based applications
Confident individual who is accountable, willing to assume responsibility and takes ownership
Demonstrates high degree of drive and determination
Adaptive and flexible (changing technologies, processes, tools)
Ability to work and make decisions with minimal supervision
Strong individual contributor and team player
Position TypeNew Grad
Referral Payment PlanNo
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.