Chief of Staff, Global Go-To-Market at ServiceNow

| Chicago | Remote
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Company

ServiceNow, is one of the fastest-growing enterprise software companies with run rate revenue over $4 Billion. Our purpose is to make the world of work, work better for people. We envision a world where anyone can create workflows that work for—not against—them. The ServiceNow cloud‑based platform was built to simplify the way work gets done. In the past 2 years, ServiceNow has been named the most innovative company in the world by Forbes, named a TOP Company to work for by Linkedin, and named #3 on Fortune’s Future 50 List.

Today, every enterprise is becoming a technology company, creating unprecedented challenges, opportunities, and complexity. ServiceNow delivers digital workflows that create great experiences and unlock productivity allowing companies to execute faster, focusing on innovation and providing great experiences to both customers and employees alike.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our platform and products, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

The Team

The Global Go-to-Market organization is a newly created function combining our Value Management, Inspire, Industry Solutions, Industry Go-to-Market and Top Accounts teams under a single umbrella.  Our organization delivers world class programs and services to our quota-carrying field sales organization and to our end customers and prospects.  We understand industries, our customer’s strategy and desired business outcomes and define industry relevant solutions that deliver demonstrative customer value.

We help deliver an innovative customer engagement experience via our Now Value framework, at-scale leveraging best practices and thought leadership culled from our experts and from system data from thousands of customers who leverage the Now Platform for digital transformation.

The role and key responsibilities

  • Ensure that the Global Go-to-Market team strategy and charter is refined, operationalized, measured and communicated
  • Serve as primary point of contact for Go-to-market team leaders and the extended team
  • Aligned to the Global GTM team priorities, drive operational rhythm of the business including cultivating and executing weekly leadership / staff meetings, quarterly all hands, off-sites, and regular cadences with peers and executive leadership
  • Create strong cross-functional relationships with key business partners across the sales, customer success, corporate strategy and product organizations
  • Communicate priorities and results to the broader organization
  • Partner with Global GTM leadership to create and deliver high-impact presentations for ServiceNow C-suite and executive leadership team
  • Identify and lead key programs to drive synergies across global GTM functions
  • Influence decision making within executive audiences; establish and nurture relationships at the highest levels of the organization
  • Support stand up of offshore PMO and platform team to support infrastructure and content creation engine
  • Support Global GTM lead’s customer agenda including identification of engagement and sponsorship opportunities. Support meeting preparation and follow-up
  • Help establish a culture of cross-functional cooperation and alignment
  • Support execution of key talent priorities including DIBs and employee voice-survey action planning

Skills/Qualifications

  • 10-15+ years of experience in go-to-market function for a Software/SaaS technology company; prior experience as a Chief-of-Staff or operational leadership role preferred
  • Strong communicator with executive presence
  • Strong interpersonal skills; ability to influence at the highest levels
  • Strong program management skills
  • Strong people development and leadership skills; able to manage multiple extended or virtual teams
  • Collaborative team player who also knows how to ‘get things done’
  • Self-starter who thrives and can multitask in fast-paced and often ambiguous environments
  • High energy, strong work ethic

We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, gender identity, sexual orientation or on the basis of disability.

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Maria DBDatabases
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • PiwikAnalytics
    • Adobe AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ServiceNowManagement

Location

Before COVID, we were in a new building on Lake and Racine in the West Loop. Right now we're physically distanced but trying to stay social connected!

An Insider's view of ServiceNow

What’s the vibe like in the office?

When I walk into a room, I don't feel different than any of my colleagues there. I’m free to express my opinions. Whatever I bring to the table, I'm free put it out there.

Ashita

Senior Application Developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.

Olum

Project Manager

How has your career grown since starting at the company?

When a VP told me that an opportunity had opened up on the customer support engineering team, I decided to leave the beaches of San Diego, California behind. I had expressed to my manager that I want to be a CIO or an executive and this opportunity brought me leadership training as well as international business experience.

Marie

Senior Director, Technical Support Management

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.

CJ

Chief Product Officer

What’s the vibe like in the office?

This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on, right? And you hear it in people’s voices. You see it in people’s work. Everybody wants to be here. Everybody wants to work on these problems.

Juan

Software Developer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Full-time employees get 20 hours per year to volunteer with the non-profit of their choice.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Starting in 2019
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Starting in 2019 - 20 weeks for birthing parent, 12 weeks for non-birthing parent
Flexible Work Schedule
Remote Work Program
Work remotely on occasion as needed.
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Starting in 2019 - 20 hours a year starting in 2019
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
With an in house craft beer geek procuring
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses - transit and parking
Company Outings
Site social activities periodically
Free Daily Meals
Free breakfast offered daily
Game Room
Shuffle board, pool table, table games and more!
Stocked Kitchen
Some Meals Provided
Happy Hours
Every Thursday!
Parking
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available
Paid industry certifications
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