Summary
The Citrix Administrator is responsible for the installation, configuration and maintenance of the Citrix Infrastructure.  This will include but is not limited to Citrix Virtual Apps and Desktops as well as its components. The position will require working with servers, storage, software and other technologies to support the organization.  This position provides daily administrative tasks, support tasks, and project work.

The candidate will be responsible for assisting with overall Citrix and Microsoft systems administration which requires proficiency in several disciplines. The candidate will be required to support a multi-server environment with both physical and virtual servers.  The Citrix Administrator will be required to work with Citrix core technologies across the entire organization. The successful candidate must have experience supporting enterprise level Citrix infrastructures including:

• Citrix Virtual Apps and Desktops (Ideally at least ver 1912 LTSR CU2)
• Storefront Server
• Citrix User Profile Manager
• Citrix Machine Creation Services
• Citrix Director
• Citrix Studio
• Citirix Netscaler ADC
• Citrix ADM

The candidate will perform daily administrative tasks on the infrastructure as well as work on projects and provide end user support when required. Candidate will be required to maintain and continually improve the environment to provide the highest levels of service to the user base.

The candidate will also be required to assess performance of systems and make adjustments, capacity planning and growth projections, assist with end-user support, and perform software installs and upgrades.

The candidate will be required to maintain the operation of various sites.  Business operation demands 24/7/365 continuous up time so candidate must be able to work extra-hours when needed which may include holidays and weekends.  Continuously changing software and hardware platforms require ongoing training and self-directed learning to maintain skill set.  Based on the functions of the Citrix Administrator position the candidate will have Admin level rights and access to sensitive and confidential information and must exercise discretion and maintain confidentiality at all times.

A successful candidate for this position will be able to demonstrate excellent technical skills, proficiency with design, implementation and support of Citrix based solutions, and exhibit strong project management and communication skills.

The candidate must have a solid understanding of Enterprise networking, and Internet fundamentals. The candidate should be able to troubleshoot all aspects of Citrix technologies effectively and understand the product flow, patch management, software distribution and logging in detail. Applicants should also have similar skills in Active Directory Services.

Responsibilities

• Plan and execute the rollout of changes
• Download and deploy patches
• Perform periodic performance reporting to support capacity planning
• Performs system maintenance activities, including monitoring parameters, maintaining security/quality assurance and controlling access
• Responds to user requests and system operation issues, provides assistance to programming and operations personnel in the utilization of software and resolution of user or systems problems
• Determine and implement best practices for the engineering, configuration, administration, and support of Microsoft Technologies
• Provide support for Citrix systems
• Ensure the Citrix and Microsoft Server infrastructure stays up to date and performs to the highest level of performance possible
• Ensure that customer systems are available and performing within their Service Level Agreement, while identifying problems and acting appropriately to resolve issues when they occur

Requirements

• Minimum 8 years’ experience working with Citrix technologies in a large distributed enterprise environment
• Minimum 8 years of experience administering Xenapp and XenDesktop
• Citrix Certifications are a plus CCA-V, CCP-V, CCE-V, CCA-N, CCP-N
• MCITP or Equivalent Certification a plus
• Operating System expertise including Active Directory Account Management. This includes the understanding of Active Directory, Windows GPO, WINS, DNS, DHCP, and TCP/IP and commands desired
• Desire experience with Windows Server, Microsoft System Center suite, Windows 10 operating system, desktops, print servers, printers, MFDs, plotters, Java, Adobe, VMWare and Hyper-V

• Desire experience with scripting (PowerShell, VBScript or other language) and automating routine infrastructure tasks
• Knowledge of computer/network systems infrastructure requirements and standards, standard software package and patch deployment methodologies, standard change control processes within large-to-enterprise size corporations
• Desire experience with Monitoring Applications – SolarWinds, Microsoft Service Center Operations Manager (SCOM) etc.
• Knowledge of ITIL best practices and use of issue/problem tracking systems

Requirements – General Consultative

• Ability to stay detail-oriented in a fast-paced setting and adapt to changing priorities
• Exceptional verbal and written communication skills with the ability to communicate with all levels of associates in the organization
• Proven ability to work effectively in a team setting as well as independently with minimal error and guidance
• Results oriented and self-motivated with the ability to take ownership of IT projects
• Must be able to handle multiple projects simultaneously while dealing with frequent interruptions and working in a high-pressure environment
• Work rotating off-hour schedule with weekend support to maintain consistent system availability
• Ability to perform routine server maintenance or network emergencies during non-business hours, evenings and on the weekend
• Develop comprehensive planning, testing, and implementation documentation for advanced technologies related to enterprise class server architecture and infrastructure data center applications
• Evaluate and test system upgrades, installs or upgrades system software applications, troubleshoots hardware/software related problems and monitors overall systems performance to ensure system upgrade objectives
• Prepares and presents status reports and technical presentations to various audiences
• Participates in mentoring/training of other IT System Analysts and develops documentation for user problem-solving issues, including system and user manuals
• Excellent planning and organizational skills with an ability to understand the long-term ("big picture")
• Ability to think strategically and implement iteratively
• Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation
• Strong leadership skills with an ability to work with cross-functional teams in a collaborative way

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer Statement

SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.