About Us
Foxtrot is the next generation corner store – we curate your city’s best craft beer, wine, spirits, fresh eats, gifts and everyday essentials – and deliver it all to your door in 60 minutes via our neighborhood shops. 

With a swift mobile app and web store paired with beautifully designed retail shops, we are building an exciting brand that is both digitally native and rooted in a highly engaging retail experience.

Since launching in 2013, we now operate four retail stores in Chicago along with a booming online business, and are setting the stage for a major expansion in 2018.

About the Role
Foxtrot is seeking a City Retail Manager to lead all aspects of our retail stores in the Chicago market. Reporting directly to the VP of Operations, this role will oversee all core retail functions, including personnel, hospitality, implementation of operational initiatives, merchandising, product management, and oversight of store level financials. In short, you will maximize the potential of our retail experience to deliver an amazing customer experience.

Responsibilities Include

• Personnel Management
  • Perform market-wide HR tasks - hire, train, promote and cull entry-level hourly employees
  • Lead Store Manager team to achieve company goals
• Store Operations Management
  • In partnership with senior leadership, develop and maintain operational standards and best practices; ensure all are being followed to a high level of excellence
  • Constantly seek opportunities for improvement, and proactively make recommendations to senior leadership
  • Ensure company KPIs and store level P&L are actively managed and optimized
• Hospitality and Customer Service
  • Create and maintain an atmosphere of relentless focus on hospitality and an engaging customer experience - both in-store and online
• Product Management
  • In partnership with Merchandise Planner and Store Managers, ensure menu, stock levels and merchandising is to company standards
  • Implement and oversee merchandising and new product plans

Your Background

• Bachelor’s Degree in business operations, management, accounting or finance a plus
• 4+ years experience in retail operations at top tier / high end retailer, including direct management of a multiple store, city-wide market; e-commerce or hospitality focus a plus
• Exceptional communication and leadership skills
• Self-starter with an entrepreneurial mentality; able to take ownership of projects and see them through from inception to production
• Ability to multi-task and prioritize against quick timelines and high expectations
• Excitement for and an understanding of the Foxtrot brand