Job Summary

Demonstrates our Claim value proposition by helping commercial customers restore their businesses and lives following a property loss.  Effectively investigates and resolves Commercial Property claims for our valued customers.  Delivers an exceptional customer and agent/broker experience while adhering to established claim handling best practices.  Assesses / estimates commercial property damage virtually (utilizing technology), investigates the cause of the loss, reviews policy information and contracts and formulates / communicates coverage decisions.    

Location

This is a fully remote position. Open to any US location.

Essential Duties & Responsibilities

1. Deliver an exceptional commercial customer and agent/broker experience through empathetic, professional and efficient claim service.

2. Triage commercial property damages to determine the optimal inspection and estimating source.

3. Create initial damage estimates using Xactimate and photographic and/or video images (provided by our clients and/or vendors) of the property damage including building and business personal property.

4. Manage vendor relationships effectively with sound communication, coordination, and expectation-setting.

5. Demonstrate strong negotiation skills in the assessment / resolution of commercial property damages.

6. Evaluates building, business personal property and business interruption losses and interprets and communicates coverage decisions covering full range of complexity for Commercial Property claims.

7. Manages claim activities efficiently including the establishment of reserves and issuance of payment on covered losses (within the scope of authority). 

8. Coordinates and performs investigations and evaluates claims through contact with customers, business partners, vendors, witnesses and experts. Seeks early resolution opportunities.

9. Partners with attorneys, account representatives, agents, underwriters, and insureds to develop a focused strategy for timely and cost effective resolution of more complex claims, including identifying recovery potential for third party clams and coordinating with subrogation/salvage unit.

10.  Responsible for input and recording of data that accurately reflects claim circumstances and other information important to our business outcomes.

11. Identifies files that have fraud and subrogation/salvage recovery potential and coordinates with Recovery Services and SIU.

12. May provide guidance and assistance to other claims staff and functional areas, and keeps current on state/territory regulations and issues as well as industry activity and trends.

May perform additional duties as assigned.

Reporting Relationship

Manager or Director

Skills, Knowledge & Abilities

1. Solid knowledge of commercial property claims with significant experience in the field conducting physical inspections and completing estimates using Xactimate.

2. Demonstrated expertise in commercial property estimating and/or commercial property construction / restoration.  IICRC certification and completion of Applied Structural Drying is a plus. 

3. Strong interpersonal, communication and negotiation skills. Ability to effectively interact with all levels of CNA's internal and external business partners and customers.

4. Ability to work independently, managing time and resources to accomplish multiple tasks and meet deadlines.

5. Strong analytical and problem solving skills enabling viable alternative solutions.

6. Ability to exercise independent judgment and make critical business decisions effectively assessing the merits of claims as well as evaluating claims based on a cost benefit analysis.

7. Solid knowledge of Microsoft Office Suite as well as other business-related software.

8. Ability to adapt to change and value diverse opinions and ideas.

9. Ability to handle claims with a proactive long-term view of business goals and objectives.

10. This position requires the ability to support Catastrophe (CAT) duty and periods of extended operating hours/days as needed.

11. Must be able to obtain and maintain proper licensing as required.

Education & Experience

1. Bachelor's degree or equivalent experience. Professional designations preferred.

2. Typically a minimum three to five years claims experience with Commercial Property and field estimating experience highly preferred.