Client Care Specialist
What you'll do
Affinitiv is looking for a Client Care Specialist to join the team in our downtown Chicago office. In this position you will report to the Client Care Manager.
As a Client Care Specialist with Affinitiv, will be a proactive, consultative partner to our OEM clients. Your goal will be to provide superior client support and product fulfillment, maintain positive client relationships, and identify additional business opportunities. To be successful in this role you need to be passionate about customer service, comfortable in a high-volume environment and able to help our clients build their business.
- Maintain monthly contact with Clients to review product set up, evaluate potential changes, address concerns and learn their business
- Oversee and drive the product fulfillment process including set up, processing change requests, coordinating with internal departments as needed and following up on all client requests
- Promote prompt issue resolution with accurate & timely follow up to inquiries
- Provide support to and build relationships with Affinitiv sales force, work together to coordinate client follow up, product fulfillment and customer support
What we are looking for
What We’re Looking For
- Minimum 1 years in a Customer Service, CRM experience preferred
- Some college preferred
- Consultative selling experience and comfort working to assigned goals
- Ability to work independently with minimum supervision and as part of a team
- Excellent written and verbal communication skills
- Ability to deliver high quality results in a deadline driven environment
- High attention to detail
Affinitiv is a marketing technology company built on advanced analytics and a leading-edge technology platform, enabling car manufacturers and dealers to produce, manage, measure and optimize multi-channel communications. Our partners include the strongest automotive brands in the world such as Lexus, Acura, Porsche, Kia, BMW, Audi and many others. Affinitiv offers competitive compensation and sales incentives, a comprehensive benefits package, a casual and employee-friendly work environment, and more.
Affinitiv is an Equal Employment Opportunity employer.