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Client Care Specialist

| Chicago
Please send your resume with job title/Built In in the subject line to [email protected]
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What you'll do

Affinitiv is looking for a Client Care Specialist to join the team in our downtown Chicago office. In this position you will report to the Client Care Manager.

As a Client Care Specialist with Affinitiv, will be a proactive, consultative partner to our OEM clients. Your goal will be to provide superior client support and product fulfillment, maintain positive client relationships, and identify additional business opportunities. To be successful in this role you need to be passionate about customer service, comfortable in a high-volume environment and able to help our clients build their business.

 

  • Maintain monthly contact with Clients to review product set up, evaluate potential changes, address concerns and learn their business
  • Oversee and drive the product fulfillment process including set up, processing change requests, coordinating with internal departments as needed and following up on all client requests
  • Promote prompt issue resolution with accurate & timely follow up to inquiries
  • Provide support to and build relationships with Affinitiv sales force, work together to coordinate client follow up, product fulfillment and customer support

What we are looking for

What We’re Looking For

  • Minimum 1 years in a Customer Service, CRM experience preferred
  • Some college preferred
  • Consultative selling experience and comfort working to assigned goals
  • Ability to work independently with minimum supervision and as part of a team
  • Excellent written and verbal communication skills
  • Ability to deliver high quality results in a deadline driven environment
  • High attention to detail

Affinitiv is a marketing technology company built on advanced analytics and a leading-edge technology platform, enabling car manufacturers and dealers to produce, manage, measure and optimize multi-channel communications. Our partners include the strongest automotive brands in the world such as Lexus, Acura, Porsche, Kia, BMW, Audi and many others. Affinitiv offers competitive compensation and sales incentives, a comprehensive benefits package, a casual and employee-friendly work environment, and more.

Affinitiv is an Equal Employment Opportunity employer.

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Please send your resume with job title/Built In in the subject line to [email protected]
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Location

We're very close to train stations and L stops. There is a park across the street with live music in summer & several food trucks just down the block!

An Insider's view of Affinitiv

How do you collaborate with other teams in the company?

At Affinitiv, collaborating with our colleagues is the key to the success that drives our business. In my role, I partner with team members across practically all of Affinitiv's departments across the country to execute for our clients. We use a variety of tools to stay in touch, learn from each other and build the business.

Funmi

Client Care Specialist

What are Affinitiv Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Diversity Program
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Please send your resume with job title/Built In in the subject line to [email protected]
Apply now
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