Client Director- Life Sciences at ServiceNow
ServiceNow believes in the power of technology to reduce the complexity in our jobs. At ServiceNow, we make work, work better for people with modern digital workflows that create great experiences and unlock productivity.
Built on the Now Platform, our product portfolio delivers the IT, employee, and customer workflows that matter—with enterprise solutions to help drive every part of a company’s digital transformation. Companies can simplify how work gets done, deliver intuitive experiences, and build digital workflow apps with a single cloud platform.
What you get to do in this role:
The Client Director builds and cultivates trusted relationships within clients, while achieving sales quotas for allocated accounts on a quarterly and annual basis.
•Provide strategic leadership to clients
•Serve as the key relationship manager between customers and ServiceNow
•Collaborate with the greater ServiceNow solution teams to develop and deliver a ServiceNow solution based on the customer’s strategic outcomes
•Manage all Executive relationships between ServiceNow and assigned clients
•Coordinate and oversee worldwide development of assigned accounts, including development and deployment of worldwide resources
•Build trust and deep multi-tiered relationships through assigned clients’ organization, from project/IT teams to CxO level
•Communicate effectively laying out a clear roadmap and building capabilities across the client and ServiceNow teams to enable a World Class customer experience.
•Achieve financial targets set out for the assigned clients, including Licenses, Renewals & Professional Services
To be successful in this role, you should have:
•7+ years of experience in client management, and aligning account strategies to revenue opportunities
•2+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive level relationship management Industry experience in the Life Sciences and Pharma vertical
•Previous sales experience in IT Service Management, HR, Security Operations, Customer Service and IT Operations Management(ideally within software or IT sales organizations)
•Demonstrable track record of achieving sales targets
•Capable of leading virtual/matrix teams
•Ability to understand broad, macro-level business IT needs for a prospective client
•Travel up to 50%. Due to the current Covid-19 pandemic, travel requirements are limited until further notice.
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.