Client Engagement Manager

| Chicago

Everspring has an impressive partner list that includes highly-ranked and well-known traditional universities. The Everspring relationship with these university partners is at the center of everything our Client Engagement team does. As part of this team, the Client Engagement Manager supports all operations associated with our partners: collaborate with internal teams to support operations, support service delivery for our partners, build trusting relationships, build efficiency and effective responsiveness, and address needs before they arise. The ideal candidate is passionate about higher education and working with traditional universities to develop leading online learning.

We’re located in the Chicago Loop close to both Ogilvie and Union Stations.

Responsibilities

  • Maintain and develop relationships with key client contacts while helping ensure that Everspring is successfully delivering on its contracts, expectations, and commitments
  • Manage a priority que of deliverables needed across the organization utilizing deep account knowledge and client expectations at multiple levels on the client side
  • Organize the internal matrix of client engagement organizational tasks into actionable plans
  • Create a calendar for regular meeting prep, meetings, and executive updates
  • Support and manage the pre-work timeline for client presentations
  • Organize call agendas which includes follow up with functional leads to ensure call preparedness, harvesting agenda items for client calls and facilitating client calls. working with client agendas
  • Attend client calls and take notes and collect action items and work with team to complete open items
  • Collaborate and work closely work with University Program Directors to manage and maintain day-to-day operations
  • Assist in the tracking and reporting of performance metrics on the accounts assigned to the manager

Requirements:

  • Bachelor’s degree is required;
  • 3 to 5 years of prior experience in customer support, client services and/or project management preferred
  • Excellent written and verbal communication skills
  • Strong project management, organization, time management and problem-solving skills
  • Ability to spot issues early and escalate potential challenges appropriately to quickly and seamlessly find solutions
  • Experience working in a team-oriented, collaborative environment
  • Deadline-driven, with the ability to support multiple projects and deadlines
  • Exceptional organizational skills and a strong attention to detail
  • Ability to use creative thinking to identify and solve problems


Everspring is an equal opportunity employer

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Ember.jsFrameworks
    • SpringFrameworks
    • MongoDBDatabases
    • MySQLDatabases

Location

Our office is located in the heart of downtown Chicago. We're easily accesible via public transit and near both Union and Ogilvie train stations.

An Insider's view of Everspring

What are some social events your company does?

The team spirit I feel at Everspring is priceless and the social events is nothing to frown upon. I mean, I won the last Halloween Costume contest, and the prize was awesome. The participation of events, like birthday month, game night, by each department reflects the togetherness the company cultivates.

Janice

Senior Full Stack Developer

What kinds of technical challenges do you and your team face?

Some of the most engaging challenges we face are around how elegantly we handle information. From data analytics and user applications, to how information is surfaced in our own teams, there are always new problems that need to be solved. All of our services are driven by this underlying need for data, and we get to tackle it in new ways every day.

Varun

Executive Director of Technology

How has your career grown since starting at the company?

I joined Everspring in 2016 and was able to explore various opportunities within the company. As a Client Engagement Manager, I work directly with our partners to grow and successfully support our on-going relationships as well as connect with our teams here cross-functionally to ensure successful execution of day to day operations.

Aggie

Client Engagement Manager

How do you collaborate with other teams in the company?

Each week, our Admissions Advisors, Marketing Specialist, Student Services Coordinator and Client Engagement managers collaborate to find innovative solutions to various challenges we face as a whole. To be submerged in a culture that endorses individual growth, cross functional collaboration with outside the box solutions is what I value.

Michael

Admissions Advisor

What are Everspring Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Vacation & Time Off Benefits
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Professional Development Benefits
Lunch and learns
Promote from within
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