Client Experience Consultant at Ensono

| Chicago | Remote
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SENIOR CONSULTANT, CLIENT EXPERIENCE
Ensono is on a mission to set the standards for industry-leading experiences as a Managed Service Provider. The Client Experience team is responsible for understanding our clients' journeys, measuring the experience end-to-end, and driving accountability to act. We are proud to be a collective of high performers that see no borders, move at a fast pace, and champion necessary change when we see it. We succeed when our clients succeed.
We are hiring a Senior Consultant to execute and oversee initiatives that enable best-in-class client experiences. Your clients are both internal and external. You identify needs, design solutions, execute, and measure client experience processes and initiatives. The role requires strategic thinking and working cross-functionally to deliver outcomes through supporting teams.
The Client Experience Senior Consultant will be responsible for the following:
  • Work as an individual contributor to drive forward client experience processes and initiatives
  • Build prescriptive, targeted execution strategies for key programs based on data and analytics
  • Coordinate internally across Ensono with cross-functional teams such as Sales, Technical Operations, Solution Architecture, and Program/Project Management
  • Track, analyze, and report on key client experience metrics
  • Champion our program effectiveness, industry standards, processes, and other useful experiences to ensure consistency
  • Participate as required in client facings aspects of experience design and executionAll Client Experience team members should possess extraordinary interpersonal and communication skills and be committed to demonstrating strong leadership within Ensono. They need to be highly motivated, organized, and confident to interact with executive leaders across the company. Each Client Experience team member should also be proficient in the following:
  • Directing cross-functional activities
  • Strong program management and measurement skills
  • Showcasing strategic thinking and expertise by demonstrating superior writing capabilities and versatility
  • Ability to grasp complex topics, understand broader business and policy context, and capability to translate background material into clear, accessible, and eloquent language
  • Introducing new ideas and opportunities without instruction to do so
  • Ability to create exceptional PowerPoint and Excel documents that tell a meaningful story through data
Additional qualifications would include but not be limited to:
  • 8+ years of experience or more in client focused roles such as client services, consulting, or vendor operations
  • Advanced to Expert MS-Excel and PowerPoint capabilities
  • IT Service Management, IT storage, and / or Salesforce experience a plus
JR006830
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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • RLanguages
    • SqlLanguages
    • AzureLanguages
    • AWSLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • AWSFrameworks

Location

Our HQ is 22 miles from the Loop; near Belmont station, BNSF line. Plenty of places to eat & shop! 2nd office is in downtown Chicago on Madison Ave.

An Insider's view of Ensono

What’s the vibe like in the office?

I find the culture to be very open and collaborative. One can be on a call with a customer and ask your technical resource across from you a specific question or run into our CEO in the hallway while grabbing a cup of coffee. We allow feedback to be given and changes to be heard. Leadership constantly finds ways to make it an exciting workplace

Bailey Cahill

Senior Manager - Partner & Alliances

What does your typical day look like?

A typical day in our Full Stack DevOps world is collaborative, affords room for creative problem-solving, offers unique opportunities and challenges. Our work involves using cloud technologies to solve application’s needs, research datalake technologies and architect to process large amounts of performance data. We also lay 6 man variation of ping

Jake Frazier-Flores

Software Engineer

What are Ensono Perks + Benefits

Ensono Benefits Overview

Benefits include - generous maternity and paternity leave, generous paid days off and company paid holidays. Sabbatical, adoption, compassion and bereavement leave days, adoption assistance and flexible spending account. Healthcare and 401K eligibility on 1st day of work. Paid volunteer days.

Wellness programs - designed to help us be our best! Fitness week, Virgin Pulse® platform, wellness plans for credits and discounts on medical plan contributions.

Fun ergonomic workplace - free snacks, onsite gym & trainer, yoga classes, Beer O'Clock days.

Culture
Volunteer in local community
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Beer O' Cart every month!
Casual Dress
Game Room
Stocked Kitchen
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Onsite gym available!
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Promote from within

Additional Perks + Benefits

15 options for coffee and chocolate drinks (its a coffee machine with an IP address after all!) Also, Starbucks machine with chai latte counts, right? And then after the free snacks and all the hot chocolate - get some steps in while checking your emails in our fitness center. We have associate discounts on various products and services locally and nationally.

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