Client Implementation, Manager- Client facing
What We'll BringAt TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation – we’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.
Come be a part of the BCS team! We work in a fact paced environment delivering big data solutions to our customers. Our data assets are used by our customers to grow their consumer portfolio as well manage financial risk.
The Customer Engagement team partners with our customers to understand their strategy and align the project scope to our batch capabilities. We translate and document “the ask” into ‘TU speak’ so that our technical teams can implement.
“We are empowering a marketplace that can offer consumers a broad array of financial options to buy homes, cars, durable goods and all of the necessities in life that, in our absence, would be nearly impossible to afford.” –Tim McCarthy; VP
What You'll BringExperience in client-facing functions that support existing and new client deliveries end to end – from initial scoping and quoting through implementation and post-production support
Expert in analyzing and documenting business requirements
Ability to foster enterprise relationships directly and successfully navigate a matrix organization
Experience managing individual contributors on daily workload, change management, issue resolution, and career development
6+ years of professional experience; Bachelor’s degree in finance, management, or computer science or equivalent field.
We’d love to see:
Knowledge of the consumer credit reporting industry
Ability to: problem solve; make decisions using the appropriate level of information; provide appropriate guidance to others; and balance external and internal requirements
Driven by intellectual curiosity and independent thinking
Professional, positive, and outgoing demeanor
Impact You'll MakeIn the first 90 days – Gain a high level understanding of batch products and which are leveraged by the customers supported in your space.
Work with your direct team to become familiar with their day-to-day activities and determine where your expertise can help make them successful.
Beyond 90 days – Build relationships with aligned sales leaders and engage in dialogue referencing customer strategy as it pertains to batch products. Work with your team on driving out opportunities for batch consultation and help grow their abilities within this space.
Leverage historical metrics as a baseline of what good looks like and identify areas of improvement