Client Lead - Eastern Region

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We are looking for an East Coast based Client Lead.  In this role, you have direct accountability for both client and team happiness, frontline account support, and supporting account growth. 

The Client Lead (CL) is a connector, a relationship builder and understands the enterprise. The CL has worked in consulting services and understands the importance of the software development lifecycle but also has the drive and desire to grow our business footprint. 

You have a passion for exploring, "what's next?" and are highly motivated, productive and organized. You are a servant leader. You have an understanding of user experience design and agile software development lifecycle principles and have previously worked with marketing, the line of business and/or technology teams -- in a delivery capacity -- in enterprise environments.

The most successful people in this role are outcome-driven:  are energized by talking to people, getting to know them and nurturing those ongoing client relationships.

Client Leads drive success for the business by being creative, expanding our client networks, delivering thought leadership, being the trusted advisor. These are the keys to diversifying our client engagements over time by leveraging our pillars and our capabilities. This roles support our Demand team  by delivering client partner and/or demand team quarterly 

  • Actively working with our sales coach to improve skills
  • Transfer the knowledge of lessons learned and case studies to demand team 

Core Accountabilities

Client Management

  • Curator of account stories, historical work, and work owners
  • Foundational client industry IQ: speaking their language
  • In-depth understanding of client’s business goals 
  • Organizational networking, tracking decisionmakers
  • Client relationship management, engaging at a human level

Client Growth and Business Execution

  • Orchestrate and run pursuit teams for new opportunities
  • Write proposals, SOWs, models and decks with internal help
  • Secure extensions, find additions, and grow team careers
  • Negotiate deals from start to finish with support from legal
  • Leverage high-value offers, pillars, and capes to grow rev.
  • Facilitation of strategic client meetings and proposals 
  • Working with our clients and internal resource planning teams to set the projects up to succeed
  • Supporting any delivery/client feedback issues
  • Strategy briefing and/or “top-to-top” meeting support
  • Updating account plan and goals
  • Responsible for client level P&L 

Account Management

  • Run like a business: you are the CEO, we are your board
  • Secure growth investments while balancing margin
  • Ensure all resource requests, rates, and invoices are correct
  • Work with finance and revenue ops to track invoice aging
  • Build a strong relationship and fair stance with procurement

Delivery Enablement

  • Team morale - a happy team wants to grow and succeed 
  • Proactively work on meaningful succession planning
  • Partner with delivery leadership on issue remediation
  • Be a servant leader on behalf of our delivery team
  • Act as a defender of our principles internally and externally
  • Communication and follow-ups on potential new teams or roles
  • Creating SOWs and Change Requests and driving them to signature
  • Coordinating strategy and approach with delivery on new opportunities/account growth
  • Identifying new organizational connections, internal referrals, and introductions
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
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    • JavaLanguages
    • JavascriptLanguages
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    • AirtableManagement
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    • Google DriveManagement
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    • SitecoreCMS
    • DocuSignCRM
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    • ZoomInfoLead Gen
    • SlackCollaboration
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    • AsanaProject Management
    • Monday.comProject Management
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Location

For those who love an office, our space in Chicago is in a great tech-focused building right by Ogilvie and Union Station in the West Loop.

An Insider's view of Kin + Carta

What are some social events your company does?

Kin + Carta celebrates holidays with our office in Argentina - our US offices have introduced Argentina to Halloween, and the Buenos Aires office introduced the US to “Friends Day” in July. We also have a book club, a board game club, football and a Bachelor fantasy draft, co-rec sports, wine tastings and happy hours to celebrate new hires.

Andrea

Client Lead

What does your typical day look like?

Days as a consultant are pretty dynamic — you could be preparing to lead a workshop, working on a product roadmap, sitting with research on customer interviews, mentoring team members, etc. A few things are constant every day, though: you get to solve interesting problems, be creative, and work with amazing people.

Michelle

Global Chief of Staff

How does the company support your career growth?

Our teams are structured to allow for support and learning. I’ve had different mentors and people leaders in my tenure with the firm, which means there’s always someone I can reach out to with questions or issues. I always feel fully supported.

Jamie

Technical Consultant

What unique initiatives do you have that encourage innovation?

As a digital innovation firm, creativity is in our DNA. Employees self-organize around our R&D function, what we internally call Labs, solving problems with emerging technologies to show off to our clients. Many of these ideas have gone on to help our clients better understand their end-user.

Kelly

CEO

What projects are you most excited about?

I really enjoy working on cloud projects because part of modernization is showing our clients what we’re capable of with new emerging technologies, new frameworks and really showing them what their current system could be and what they should be reaching forward to.

Dhyaanesh

Senior Technical Consultant

What are Kin + Carta Perks + Benefits

Kin + Carta Benefits Overview

When you succeed, we succeed. At Kin + Carta, our mission is to build a world that works better for everyone — and that starts with the benefits we offer to our Kin.

Culture
Volunteer in local community
Annually we "Pay It FWD" — a day of volunteering where employees combine forces & give back!
Partners with nonprofits
Our US charity partner is Techbridge Girls, an organization that challenges gender, racial and class bias in STEM fields and culture.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Work from how and where you best work in your role at Kin + Carta. Employees are empowered to work with their teams to take ownership of their own balance to support personal needs and aspirations.
Remote work program
We're hybrid! Employees are empowered to create a working schedule in-office and remote that works best for them.
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
We offer "Overcoming Unconscious Bias" training, which creates a common language about bias and arms Kin with tactics to mitigate it across the firm.
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Anyone at Kin + Carta can create an affinity group — a safe space for the group and its allies to celebrate and reflect on shared experiences, as well as advocate for positive change across the fir
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Kin + Carta's FSA offers that employees contribute to: Flexible Spending Account, Limited Purpose Spending Account, Dependent Care FSA, Transportation, & Parking.
Disability insurance
We offer employer-paid STD & LTD. STD has a benefit amount of 60% of your weekly earnings up to $1,500 per week. LTD has a benefit amount of 60% of your monthly earnings up to $10,000 per month.
Dental insurance
Kin + Carta offers national PPO & HMO coverage though Delta Dental. Both plans pay provides 100% preventative care (includes oral exams, cleanings, x-rays, and fluoride treatment).
Vision insurance
We offer national vision coverage through VSP which provides 100% coverage for annual eye exams after a $10 copay, lenses covered after a $25 copay and frames and contact lenses are covered up to $130
Health insurance
Kin + Carta offers a national PPO and two HDHP plans through BCBS. The HDHPs have an HSA with an employer contribution up to $1,000 per year.
Life insurance
We offer company-paid AD&D and life insurance up to $50,000. Employees have the option to elect additional Life, Critical Illness, or Accident Insurance for themself, spouse or child.
Pet insurance
Kin + Carta offers “My Pet Protection” insurance from Nationwide which helps you provide your pets with the best care possible by reimbursing you for vet bills.
Wellness programs
From mindfulness walk weeks to Lunch & Learns, our Wellness Committee enables a workplace that encourages environmental and social support of a healthy lifestyle.
Mental health benefits
Kin + Carta offers company-paid Employee Assistance Program (EAP).
Financial & Retirement
401(K)
Kin + Carta offers traditional and Roth 401(k) through Mercer Wise Retirement.
401(K) matching
Kin + Carta offers a 4% matching contribution that is immediately vested.
Employee stock purchase plan
On an annual basis, qualified employees can purchase company shares at a discounted price.
Performance bonus
Kin + Carta offers a competitive incentive program that pays out annually.
Child Care & Parental Leave Benefits
Generous parental leave
Kin + Carta offers a 12-week company-paid maternity and paternity leave.
Family medical leave
Kin + Carta offers unpaid Family and Medical Leave Act (FMLA).
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
We offer a Paid Time Away from Work policy that allows our employees to use their judgment to consider what’s best for them and the company.
Paid volunteer time
Employees can volunteer in their communities, using our Time Away from Work policy.
Paid holidays
Paid sick days
Employees can take sick days, using our Time Away from Work policy.
Office Perks
Commuter benefits
Company-sponsored outings
Some of our favorites include our in-office happy hours, our company-wide holiday party, our annual volunteer event (Pay It FWD) and project team outings!
Free snacks and drinks
Our Office Experience team helps to ensure that we always have fruit, coffee (brewed & a fancy espresso machine!), tea and all of the flavored LaCroix that we can handle.
Some meals provided
Company-sponsored happy hours
Company-wide happy hours, as well as team happy hours are common at Kin + Carta. The themes and locations differ, but they are always a good time!
Professional Development Benefits
Job training & conferences
We offer a wide range of internal training programs, as well as a training budget to pursue professional development.
Lunch and learns
Promote from within
Mentorship program
All Kin are assigned a People Leader who provides 1-to-1 support, career mentoring, and leadership advocacy.
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

We have a variety of fun perks, but our favorites focus on our employee's development. We know that investing in employee growth is crucial to our success as a forward-thinking firm. All Practices have an annual training budget for employees which can be used to take classes, buy materials and go to conferences and a Time Away from Work policy that supports employees to allocate paid time off to training.

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