We’re here to ensure the advertising industry and the people in it are healthy and engaging positively and effectively with those around them. We’re here, ultimately, to improve the lives of people working in the media industry. And we take our responsibility seriously.
 

ABOUT THE ROLE

Do you have a passion for helping to inspire and educate on the constantly evolving digital media landscape? Are you committed to customer experience? We are looking for a Client Learning Specialist who will come in ready to roll their sleeves up to work both in front and behind the scenes to make our premier education events a raving success. This role is one part project manager, one part presenter/facilitator, one part administrative extraordinaire, one part event host, and one part subject matter expert  all with a commitment to client learning and education. You will be the primary stakeholder in making clients know that they are part of the ground breaking & innovative vision of Centro & Basis.

Based in Chicago, this role will report to the Director of Client Learning and sit on the Media Innovations + Technology team under Marketing.

RESPONSIBILITIES

• Develop and maintain the Centro Certified LinkedIn group including content calendar and engagement
• Build strategies to keep past Centro Certified attendees engaged in Basis and with each other
• Present & facilitate at numerous Centro Certified events
• Identify key learning and education opportunities of Basis to help drive revenue & get clients excited about using it
• Research innovative ideas for group interaction in learning settings and collaborate with Director of Client Learning
• Work with Customer Success Managers to track feature usage after client has attended Centro Certified
• Build and execute strategic Basis education curriculums to be launched in Centro Certified including owning development of new content as new features are executed
• Periodically research and produce insights for key categories
• Gather post-event survey results and identify major themes, offering recommendations for future events including product feedback given throughout event
• Research registrants for Centro Certified to determine and track customer category, approach to working with Basis, and identify unique learning opportunities
• Work with Growth Marketing to review Digital Media Essentials attendees to determine prospect qualification and ensure proper follow up
• Proactively communicate to Customer Success Managers & Account Leads when their clients have registered
• Assistance in overall hosting duties of event such as set up and clean up event spaces, assist in happy hour/dinner, working with marketing to ensure all emails/invitations have been sent
• Send out certifications to attendees and test results to Customer Success Managers & Account Leads
• Work with Marketing Operations to gather revenue reports for each event (quarterly views, half year, total year review)
• Track attendees from each Centro Certified via master document and update all stakeholders on updated numbers
• Keep email invitation list up to date by updating each new Basis user’s contact information
• Potential to take on additional responsibilities across Centro Institute programs and Media Innovations + Technology team
• Ability to take complex ideas and break them down into bite size pieces for client education

QUALIFICATIONS

• 2-5 years professional experience in event management, project management, client education, and/or administrative work
• Intermediate to advanced knowledge of PowerPoint
• Comfortable with being in front of an audience & presenting, ability to be flexible and working on the fly in front of a group
• Ability to learn new software and programs quickly (Basecamp, Splash, and proprietary software)
• Extremely detail oriented
• Interest in developing a career in client education and/or becoming a subject matter expert in the digital landscape
• Baseline knowledge of the digital media landscape
• Excellent written and verbal communication
• Bachelor's degree or related equivalent experience
• Ability to operate in a fast-paced environment 
• Team player with a positive attitude who enjoys collaborating with a high-performing group
• Strong collaborator with ability to work across various departments and teams to create results
• Positive, open, curious, and self-motivated individual
• Ability to learn new skill sets quickly as the job requires  
• Operates with low ego and shows a willingness to jump in and help where needed
• 15% travel

Centro is an Equal Opportunity Employer. We respect and support an inclusive workplace diverse in thought, perspective and culture. We celebrate all team members regardless of gender/identity, sexual orientation, race or cultural background, religion, physical disability and age. We are better together.