Client Onboarding Coordinator at Dealer eProcess

| Chicago
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The Phase 1 Client Onboarding Coordinator oversees all aspects of the beginning of launching a New Business website. This includes but is not limited to:

  • Arranging and conducting a Client Onboarding / Strategy Meeting (via GoToMeeting or in-house).
  • Creating schedules for clients with a clear timeline of when things will be due from or to the client.
  • Assisting with the completion of all necessary Set up Documents.
  • Acting as the liaison between the client and all other internal teams that are working on the execution of the website and any additional products or services.
  • Tracking of all work and its completion through various company systems (Email, CRM and Google Drive).
  • Ability to clearly and confidently discuss company or third party products/tools to be set up or brought over on the client’s website.
  • Completion of multiple quality checks throughout the process. Facilitating the actual “Go Live” of the website and transfer of client post launch to the Account Executive Team.
  • Highly organized self-starter who adapts quickly to processes and has excellent attention to detail.
  • Ability to work under pressure and handle multitasking multiple projects in different phases at once.
  • Has a strong interest in learning about the Automotive Industry, websites and their associated tools, services and best practices.
  • Must be proficient in Word, Excel and PowerPoint.
  • Advanced email, phone and customer service skills.
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Beautiful Lisle office with views of the Morton Arboretum conveniently located in the western suburbs of Chicago with easy access to major highways.