Client Partner
The Role Demands Knowledge and Experience of Sales
· Lead account strategy and planning and find opportunities of growth in the account.
· Develop and strengthen relationships with decision makers and influencers in the customer organization and grow revenue and drive new opportunities for Ensono’s end-to-end portfolio.
· Cultivate and grow senior client relationships in digital advisory capacity.
· Evangelize and promote clients’ digital innovation programs.
· Collaborate with Enterprise Architecture Teams, Client Success Managers, Operational & Delivery teams to provide your domain expertise and represent our company.
· Working with the Cloud teams to help define roadmap and assets based on the customer objectives and.
· Working with the Marketing team to help define sales messages and marketing collaterals for the account.
· Collaborating with the Operations team during the implementation of solutions at customer sites for right insights and handoffs to ensure client satisfaction
· Lead proposal development, negotiation and commercial terms for all deals. Regularly monitor sales trends, market dynamics and incorporate into existing account strategy and plan
· Also drive collections. Growing the market share in the account and also share of wallet of the account with the customer
· Build a trusted reference-able customer who can vouch for Ensono.
· Become a trusted IT advisor to the customer and participate in customer’s strategic planning.
· Drive resource forecasting for the account from both confirmed opportunities as well as the opportunities in pipeline
· Mentor and nurture the next line of leadership in the account team. Build a top quality account sales team capable of consultative selling. Focus on people development by rotating employees on a need basis. Build a supportive environment and a motivated team to increase employee satisfaction and minimize attrition in the account sales and delivery teams
· Delivery/Customer Satisfaction
· Become a trusted IT advisor to our customer and participate in their strategic planning
· Conduct regular delivery reviews to prevent cost and schedule overruns, and to enable the delivery teams in ensuring high customer satisfaction
· Orchestrate internal resources in sales and delivery to give the customer an enhanced experience across touch-points
· Demonstrates a willingness to take action on problems or opportunities without prompting; possesses the intrinsic desire and willingness to push toward achieving a desired goal or end-state without suggestion from others; prepares alternatives so the outcome is not jeopardized by unexpected barriers; exhibits the desire to blaze new trails as a means to an end
· Organize time to cover ongoing priorities and will make arrangements to cover whenever absence is unavoidable; understand that rewards are commensurate with effort and invest the time to get the job done; use time efficiently during regularly scheduled hours so that extra hours are not inevitable, but are responsive to additional requirements or demands when necessary.
· Seek client feedback regularly to verify satisfaction and uncover minor issues which could escalate if left unattended; solicit suggestions for continuous improvement and demonstrate personal attention to the client even when there is no problem
Key Qualification
· Demonstrable experience in enterprise-scale solution selling
· Understanding of cloud computing and the business benefits to organizations of embracing private and public cloud platforms
· Understanding of the managed services marketplace – key players, competitive strengths and weaknesses etc.
· Experience of working in a matrixed sales environment
· Experience of managed services and consultancy sales preferred
· Demonstrable experience of successfully navigating mid and large sized enterprises to drive IT and business-led opportunity creation
Offering/Competency Development
· Showcase our solutions as a strategic fit for the customer organization through workshops, boot camps and strategy meets.
· Push for higher value/value added services and solutions to the customer in line our offerings.
· Capture and create integrated opportunities with end-to-end solution delivery requirements.
Key attributes
· Independent and self-directed
· Resourceful and confident under pressure
· Presentation & communication skills
· Strong management and business skills
· Strong empathy, self-awareness and interpersonal skills
· Curious, driven to deeply understand clients’ business and objectives and make appropriate recommendations
· Able to challenge status quo
Seniority Level
- 10+ years of consulting sales