The Role:

As a Client Relations Specialist, you will provide outstanding and strategic support to our college admissions clients on a daily basis through email and quarterly check in calls run in collaboration with sales team members. You will also maintain client profiles including keeping data points current, and managing targeted outreach campaigns. 

You will also collaborate with other departments across the company to manage competing priorities, including Sales, Marketing and Tech/Product to complete client request tickets, make sure that client subscriptions are fulfilled, and that benchmarks are achieved. 

This is a great role for someone who can wear many hats (and wear them well!), is a true people person, has a sense of urgency for completing tasks, and is highly organized. The person in this role should have an ownership mindset, be ready to collaborate and strategize, and demonstrate a passion for client satisfaction and retention. 

Required Skills/Experience:

• Bachelor's Degree relating to customer service and the higher education world. Preferred majors include Business, Marketing, Communications, the Humanities, and Arts. 
• 2+ Years of Demonstrated Professional and/or Customer Service Related Responsibility - feel free to tell us about internships, volunteer positions, and/or leadership roles in clubs or organizations. Experience managing ongoing client partnerships a plus.
• Must have a strong, friendly phone presence and relationship building ability
• Proficiency with Word, Outlook, and Excel
• Strong writing, communication and analytical skills along with attention to detail and organizational skills
• Experience working in a college admissions office is a huge advantage
• Prior experience in or interest in sales a plus
• Basic HTML and Photoshop skills are a plus

We'd love to know about roles and/or experiences in which you delivered customer service above and beyond what was expected.  Additional experience information to share would be data entry, ways in which you're attentive to detail, or work in which accuracy was imperative.

Equal Opportunity Employer