Responsibilities

• Manage clients to ensure recurring program is on track towards achieving customer goals.
• Oversee the successful completion of four rounds of PM services each year with additional ad-hoc recurring services in-between.
• Understand client objectives, challenges and needs by performing regular client needs assessments.
• Leverage internal resources to enhance the client experience.
• Establish senior relationships with assigned clients.
• Prevent and/or resolve escalated client issues.
• Attend regular client status meetings, as appropriate.
• Forecast and track key account metrics.
• Actively participating in long range strategic planning for clients.
• Proactive and reactive relationship management.
• Consistent focus on delivering an exceptional client experience.
• Understanding business concepts and using strategic processes to make good business decisions 
• Create solution development initiatives which best resolves client concerns, while partnering with other departments, as necessary.
• Ensure the timely and successful delivery of solutions occurs according to the needs and objectives of our clients
• Travel expected less than 10% of the time

 Professional Skills

• Expert Customer Service
• Expert Verbal Communication 
• Expert Written Communication
• Proficient Teamwork
• Proficient Relationships
• Proficient Negotiation
• Proficient Organizational Awareness
• Proficient Learning Agility
• Proficient Analysis
• Expert Problem Solving
• Proficient Process Orientation
• Expert Prioritization

Role Specific Skills

• Intermediate proficiencies in Microsoft Word, Excel, PowerPoint, Outlook required
• Driven by numbers/measures and comfortable in environment with heavy emphasis on customer service and satisfaction metrics
• Learning & Adaptation Agility
• Ability to multi-task and work independently
• Detailed Oriented
• Self-starter

 People Management Skills

• Ability to work under pressure
• High integrity
• Proficient in engaging and inspiring individuals and multiple teams through communication, processes, personal impact and influence

Qualifications

Minimum Qualifications

• Bachelor’s Degree
• 3 or more years business experience, preferably building and/or managing accounts/stores/regions

      Preferred Qualifications

• 1 or more years of management experience
• Experience in facilities industry is preferred