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Client Relationship Specialist

| Chicago

Responsibilities

  • Manage clients to ensure recurring program is on track towards achieving customer goals.
  • Oversee the successful completion of four rounds of PM services each year with additional ad-hoc recurring services in-between.
  • Understand client objectives, challenges and needs by performing regular client needs assessments.
  • Leverage internal resources to enhance the client experience.
  • Establish senior relationships with assigned clients.
  • Prevent and/or resolve escalated client issues.
  • Attend regular client status meetings, as appropriate.
  • Forecast and track key account metrics.
  • Actively participating in long range strategic planning for clients.
  • Proactive and reactive relationship management.
  • Consistent focus on delivering an exceptional client experience.
  • Understanding business concepts and using strategic processes to make good business decisions 
  • Create solution development initiatives which best resolves client concerns, while partnering with other departments, as necessary.
  • Ensure the timely and successful delivery of solutions occurs according to the needs and objectives of our clients
  • Travel expected less than 10% of the time

    

 Professional Skills

  • Expert Customer Service
  • Expert Verbal Communication 
  • Expert Written Communication
  • Proficient Teamwork
  • Proficient Relationships
  • Proficient Negotiation
  • Proficient Organizational Awareness
  • Proficient Learning Agility
  • Proficient Analysis
  • Expert Problem Solving
  • Proficient Process Orientation
  • Expert Prioritization

 

 

Role Specific Skills

  • Intermediate proficiencies in Microsoft Word, Excel, PowerPoint, Outlook required
  • Driven by numbers/measures and comfortable in environment with heavy emphasis on customer service and satisfaction metrics
  • Learning & Adaptation Agility
  • Ability to multi-task and work independently
  • Detailed Oriented
  • Self-starter

 

 People Management Skills

  • Ability to work under pressure
  • High integrity
  • Proficient in engaging and inspiring individuals and multiple teams through communication, processes, personal impact and influence

 

Qualifications

Minimum Qualifications

  • Bachelor’s Degree
  • 3 or more years business experience, preferably building and/or managing accounts/stores/regions

 

      Preferred Qualifications

  • 1 or more years of management experience
  • Experience in facilities industry is preferred
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Location

875 North Michigan Avenue , Chicago, IL 60611

What are SMS Assist Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Competitive Salary. Flexible Spending Plans. Prescription Drug Program. Free Fitness Center membership.

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