Client Services Representative

| Northwest Suburbs
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Are you a natural problem-solver? Does working with technology excite you? Do you love challenges? Do you love to learn? Excel at figuring out logic puzzles? If so, the Client Services Representative role at Paylocity may be an opportunity you will love. We offer a dynamic team environment, a modern workplace, competitive benefits, and opportunities to grow and develop new skills.

 

As a Client Services Representative, you represent Paylocity as the main point of contact for our clients. You communicate with clients daily to provide training, support, issue resolution, and troubleshooting related to payroll, human capital management, time and attendance, and employee engagement tools. Not an expert in the Payroll and HR world? No problem – we provide 5 weeks of paid training to teach you. From training, to your first call and beyond, you will be given the tools and support you need to make a difference for our clients.

 

This role is located at our Schaumburg, Illinois office. 

 

What you'll be doing:

  • Talking to Paylocity clients on the phone and via email – apply critical thinking and problem-solving skills to research, troubleshoot, and provide solutions for issues of varying complexity.
  • Provide exceptional quality service and effective communication with our clients.
  • Collaborate with your team to ensure thorough, accurate, and timely resolutions are provided to our clients.
  • Assist with internal projects and align with other departments to achieve company-wide goals.
  • Proactively identify issues and utilize available resources to identify appropriate solutions for clients.

What you bring:

  • A proactive, independent and logical approach to solving complex problems.
  • Resiliency and the ability to handle multiple tasks, work well under pressure, and thrive in a fast-paced environment.
  • The drive to learn and be resourceful in order to figure out solutions independently.
  • An eagerness to build rapport with clients over the phone and email, focusing on providing quick but thorough responses and taking the time to get to the root of the issue.
  • The ability to appropriately and effectively use resources to find and validate answers, and resolve and document issues.
  • Strong technical aptitude – proficiency with Microsoft Office applications.
  • Demonstrated basic mathematical aptitude and logical reasoning skills.
  • Experience in a client-facing role, payroll, accounting, finance, and/or taxes.
  • High School Diploma or GED required; Bachelor’s degree is preferred. #SH
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Technology we use

  • Engineering
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • AccessDatabases
    • Microsoft SQL ServerDatabases
    • OracleDatabases

Location

Our office has modern workspaces, a cafe, and a gym. But since we're a talent-anywhere company, you may find our team members all over Chicagoland.

What are Paylocity Perks + Benefits

Paylocity Benefits Overview

Our commitment to hiring the best and brightest employees with a “talent anywhere” strategy means that no matter where you’re located around the country, you can be a part of our growing tech department

• Enjoy an attitude of trust to work remotely, manage your own schedule and be productive
• Work in small, cross-functional product-oriented teams
• Showcase development progress in two-week sprints with strong executive involvement
• Embrace the freedom to innovate, voice opinions and share new ideas

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We have a talent anywhere culture, where employees can work anywhere in the US and/or work from one of three US offices located in Illinois, Florida, and Idaho
Family Medical Leave
Adoption Assistance
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Cross-department program, Leadership mentoring.
Online course subscriptions available
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