About the Company

Are you a self-starter? Do you want to work where you can make an immediate impact? Civis Analytics is looking for a Client Success Analyst to join our team!

Civis Analytics helps businesses use data to gain a competitive advantage in how they identify, attract, and engage loyal customers and employees. With a powerful combination of best-in-class proprietary data, cutting-edge software solutions, and an interdisciplinary team of data scientists, developers, and survey science experts, Civis works with Fortune 500 companies and the country’s largest nonprofits to make data-driven decision-making essential to how the world’s best companies do business.

Civis embraces the individuality of our employees and we celebrate each other's differences. Our products, services, and culture benefit from and thrive on the unique perspectives brought by each person in our Civis community. We're proud to be an equal opportunity workplace, and we are committed to equal employment opportunity regardless of race, age, sex, color, ancestry, religion, national origin, sexual orientation, gender identity, citizenship, marital status, disability, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

About the Role

As a Civis Analytics Client Success Analyst, you will be responsible to partner with a named list of Civis Analytics clients to enable their successful use of our software in driving their business objectives. As the face of Civis Analytics to your clients, you will drive client projects while both proactively and reactively managing day-to-day relationships with your client contacts. This role is located in Chicago and will report to the Director of Client Success.

You will also work as part of the Civis Analytics cross functional team to enable the success of your clients, from ensuring execution of high level strategy set by Account Management to advocating client feedback and needs with Product Management and Engineering. You must be able to work well with others who approach problems from different perspectives, but you will be expected to challenge and improve the way we operate.

At Civis, we strive to build more diverse and inclusive teams to empower our employees and deliver better outcomes for our clients—and also because it’s the right thing to do. Civis is an equal opportunity employer and welcomes applicants of all identities and backgrounds. We value creativity, hard work and on-the-job-excellence and offer competitive compensation and benefits packages. In compliance with federal law, all persons hired will be required to verify their identity and eligibility to work in the United States.

Minimum Qualifications

• BA/BS degree or equivalent practical experience
• Experience working with external clients
• Proven ability to work on cross-functional teams
• Complex problem solver
• Technical communication skills
• Experience working with data and/or databases

Preferred Qualifications

• 1+ years enterprise software experience
• Coding (SQL/NoSQL) background
• Project management experience
• Experience in software training
• Experience in technical writing