Farmer’s Fridge is on a mission to make it simple for everyone to eat well. We serve healthy, handcrafted meals and snacks from our growing network of 400+ Smart Fridges (software-enabled vending machines). We are striving to change the food system from the ground up – one Fridge or delivery at a time. 

We are a team that cares -– about the business, the impact our product makes, and each other. We are data-driven, innovative, and quick to move on a good idea. We are looking for people who want to collaborate in an entrepreneurial, inclusive culture and have a passion to succeed.

Here at Farmer’s Fridge, we’re making it simple for people to eat well and we won’t stop until we change the way the world eats. We’re a scrappy organization with rapid growth across all teams, and we need a passionate, exceptionally talented Client Success Manager to join us. We’re looking for the best-in-class in CS talent – who has experience working for a fast growing CPG brand. This position is accountable for the long term growth of existing retail partnerships and revenue streams which includes achieving sales objectives for existing retail business, developing partner specific growth plans and managing partnership growth against the P&L. Ideal candidates will have leadership experience building and managing a CS team for a rapidly growing CPG brand. 

Responsibilities

• Build out best-in-class CS Retail and Partnership team
• Management of total retail portfolio including achieving revenue, profit and volume targets while meeting account service expectations
• Construct customer business plans with key strategies to sustain growth, including working directly with finance to build out partnership P&Ls
• Responsible for including and engaging Farmer’s Fridge leadership and external stakeholders for feedback and alignment on customer business plans
• Review and evaluate performance in achieving sales and execution objectives for each partner 
• Build and manage a team to support the growth of the retail channel, including merchandising strategies across partners and regions
• Increase alignment and strategic relevance between major customers and Farmer’s Fridge priorities
• Plan for, participate in, and support trade shows, trade events and major sales events

Qualifications

• 3+ years of Client Success experience specifically within retail/CPG - fresh food experience is a plus
• Experience carrying and hitting a quarterly sales quota
• Exceptional relationship building and communication skills
• Storyteller who distills complex topics and information into concise, powerful messages
• Strong organizational, tactical, and business cadence skills 
• Results-oriented, you get things done and move boulders
• Data-driven with P&L experience

Benefits at Farmer's Fridge:

In This Together - We stay connected, whether in person or virtually. We encourage transparency through monthly town hall meetings and weekly financial updates. Participation ranges from sampling and providing feedback on the new menu items we’re coming up with in our test kitchen to contributing meaningfully to our DEIB committee. We enjoy cross-functional lunch & learns, social hours, and game nights but also respect that you have a life outside of work.

Happier Weekdays - Each day at work should fill you with joy. We're a fun and passionate group, and we don't take ourselves too seriously. Bring your unique self to work, dress comfortably, and always feel free to share your thoughts and opinions. We encourage curiosity; there's no hierarchy here when we're all swapping ideas.  

Never run on empty - Daily Farmer's Fridge meal, Thursday charcuterie, draft cold brew and beer, office snacks, and Friday happy hours are just some of the offerings to make sure you aren't distracted by a growling stomach.

Innovate & Elevate - We're all teachers and learners. You'll grow, and help grow the company through cross-functional collaboration, open access to leadership, and regular business updates. You have a direct impact on the company’s bottom line. You can also impact your personal bottom line by participating in our 401(k) plan that includes a company match with immediate vesting.

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