Client Success Manager

| Chicago

Shiftgig, one of Chicago’s high-growth tech companies, is actively hiring Client Success Representatives to provide day to day support to Shiftgig clients. This individual will work closely with our sales team to ensure our client's needs and expectations are met

 

What you'll do:

  • Act as liaison between Hiring Team and Shiftgig Experiential, assigning recruiting initiatives accordingly

  • Act as on-site manager for high profile events as needed

  • Develop strong relationships with both clients and Specialists

  • Ensure successful service delivery through operational execution, constant communication and client advocacy

  • Set up and onboard new clients

  • On-going training and support for client app usage

  • Manual order entry, change management, cancellations

  • Monitor automated order entry for compliance

  • Set up and edit order templates

  • Pull levers to fill shifts following defined rules of engagement

  • Become a compliance expert on all accounts in your book of business and work with Operations team to be sure all services are set up correctly

  • Record and manage customer communication in CRM

  • Become an expert in all systems used to support the client

  • Transparency with the customer on a regular basis if we will be able to accommodate their orders - In advance

  • Manage logistics of large orders for Specialists on behalf of clients

  • Utilize technology platforms to fill client orders in an effective manner

  • Maintain effective internal relationships with our Account Managers

 

What you'll need:

  • Project management experience a plus

  • Strong written and verbal communications skills

  • Excellent teamwork and communication skills

  • Opportunistic, innovative and creative – entrepreneurial mindset with a can-do mentality

  • Focused with a keen ability and drive to execute in a fast-paced, ever-changing environment

  • Team player who can build internal and external relationships at all levels

  • Strong business acumen

  • Can thrive in an ambiguous environment with constant change

  • Tech-savvy

  • Honest and ethical, with good judgment

  • Results orientated

 

About Shiftgig:

Shiftgig connects businesses with the on-demand workforce through our industry-leading mobile platform. Our technology provides financial opportunity for hourly workers seeking flexibility and choice while delivering powerful business agility to companies. More than 2,500 clients in food service, hospitality, retail, warehouse and experiential marketing use Shiftgig because of its ability to easily fill and manage short-term job assignments with pre-vetted, skills-assessed workers. Shiftgig is changing the way people work.

Benefits:

 

  • Medical/Rx – Enroll or waive coverage, three plan options

  • HRA – Health Reimbursement Account

  • HSA – set up a Health Savings Account

  • Dental

  • Vision Care

  • Healthcare Flexible Spending Account

  • Dependent Care Flexible Spending Account

  • Parking and Transportation

  • Voluntary Life Insurance

  • Short-Term Disability Insurance

  • Voluntary Long-Term Disability Insurance

  • Pet Insurance

  • Virtual Visits via HealthiestYou

  • Identity Theft Protection

  • 401(K) Retirement Plan

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SwiftLanguages
    • KotlinLanguages
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • AWSFrameworks
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • HubspotAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ZeplinDesign
    • Usertesting.comDesign
    • Proto.ioDesign
    • ConfluenceManagement
    • JIRAManagement
    • HubspotCMS
    • SalesforceCRM
    • SendGridEmail
    • HubspotEmail
    • HubspotLead Gen

Location

Our office location offers quick access to local transportation, tons of dining and shopping options, and is just blocks away from Millennium Park.
1 N. State Street, Chicago, IL 60602

Insider's spotlight

How does your team reward individual success?

Our team works to acknowledge and bring to fruition great ideas so they reach customers. Seeing how an individual’s work impacts a customer’s life for the better is the biggest reward. We also take the time to celebrate big team milestones, with champagne, to appreciate how far we’ve come.

Joe

Director of Design

What projects are you most excited about?

The product and engineering team is working on integrating with AWS which is very exciting. As a junior developer and someone that is new to the field of technology, I’ve had the rare opportunity to gain hands-on experience during this large project. Collaborating and problem solving with my fellow engineers has been a great learning opportunity.

Briana

Junior Python Engineer

How does the company support your career growth?

Shiftgig has been wonderful in supporting my career growth. I work with great leaders who invest their time in teaching me new skills and placing me into job functions that align with my strengths. During my time at Shiftgig, I’ve worked in many different departments and each time I feel supported in my knowledge and growth within the company.

Felicia

Customer Success Manager

Each quarter, product and engineering steps away from our traditional sprint cycle and participates in a special innovation sprint. We embrace exploring new ideas that could impact the future of Shiftgig. We hold a pitch session, form teams, and a week later, demo our results. Oftentimes, our prototypes and learnings inform our roadmap.

Rick

Chief Technology Officer

Each day the product team does a daily check-in to catch up on yesterday’s accomplishments, today’s plans, and any blockers in the way of our goals. Our product development process is centered on close communication with internal and external stakeholders which enables us to discover problems and validate and build solutions effectively every day.

Irem

Product Director

What are Shiftgig Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences
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