Client Success Manager
Shiftgig, one of Chicago’s high-growth tech companies, is actively hiring Client Success Representatives to provide day to day support to Shiftgig clients. This individual will work closely with our sales team to ensure our client's needs and expectations are met
What you'll do:
Act as liaison between Hiring Team and Shiftgig Experiential, assigning recruiting initiatives accordingly
Act as on-site manager for high profile events as needed
Develop strong relationships with both clients and Specialists
Ensure successful service delivery through operational execution, constant communication and client advocacy
Set up and onboard new clients
On-going training and support for client app usage
Manual order entry, change management, cancellations
Monitor automated order entry for compliance
Set up and edit order templates
Pull levers to fill shifts following defined rules of engagement
Become a compliance expert on all accounts in your book of business and work with Operations team to be sure all services are set up correctly
Record and manage customer communication in CRM
Become an expert in all systems used to support the client
Transparency with the customer on a regular basis if we will be able to accommodate their orders - In advance
Manage logistics of large orders for Specialists on behalf of clients
Utilize technology platforms to fill client orders in an effective manner
Maintain effective internal relationships with our Account Managers
What you'll need:
Project management experience a plus
Strong written and verbal communications skills
Excellent teamwork and communication skills
Opportunistic, innovative and creative – entrepreneurial mindset with a can-do mentality
Focused with a keen ability and drive to execute in a fast-paced, ever-changing environment
Team player who can build internal and external relationships at all levels
Strong business acumen
Can thrive in an ambiguous environment with constant change
Tech-savvy
Honest and ethical, with good judgment
Results orientated
About Shiftgig:
Shiftgig connects businesses with the on-demand workforce through our industry-leading mobile platform. Our technology provides financial opportunity for hourly workers seeking flexibility and choice while delivering powerful business agility to companies. More than 2,500 clients in food service, hospitality, retail, warehouse and experiential marketing use Shiftgig because of its ability to easily fill and manage short-term job assignments with pre-vetted, skills-assessed workers. Shiftgig is changing the way people work.
Benefits:
Medical/Rx – Enroll or waive coverage, three plan options
HRA – Health Reimbursement Account
HSA – set up a Health Savings Account
Dental
Vision Care
Healthcare Flexible Spending Account
Dependent Care Flexible Spending Account
Parking and Transportation
Voluntary Life Insurance
Short-Term Disability Insurance
Voluntary Long-Term Disability Insurance
Pet Insurance
Virtual Visits via HealthiestYou
Identity Theft Protection
401(K) Retirement Plan