Shiftgig is transforming the way people work by empowering workers with choice and flexibility using an insights-driven mobile platform to connect with opportunity.  Shiftgig uses technology to connect businesses with thousands of pre-qualified, ready to work professionals who we call specialists. We are actively hiring a Client Success Manager to provide day to day business support to Shiftgig clients. This individual will work closely with our sales, hiring and support teams to ensure our client's needs and expectations are met.

What you'll do:

• Client development and retention.

• Grow revenue from your existing clients through upselling and by identifying/closing new services.

• Identify and develop additional strategic opportunity within client organizations.

• Leverage client relationships for strategic referrals.

• Set up and onboard new clients.

• Facilitate and run Shiftgig product demos to new customers and users.

• Effectively set, manage, and measure client expectations.

• Communicate policies, procedures and best practices with customers to create a foundation of success  .

• Prioritize activities and meetings to ensure you are focused on your largest opportunities.

• Facilitate and present annual/quarterly business reviews with enterprise and growth accounts.

• Build account plans for your enterprise-level accounts to understand key decision makers, org charts, current investment, tech adoption, and new revenue opportunity.

• Monitor fill rates and work with customers to ensure shift success rates align with key corporate initiatives.

• Become a compliance expert on all accounts in your book of business and work with the Operations team to be sure all services are set up correctly.

• Monthly forecasting your book of business.

• Assist in A/R management.

• Become an expert user of Shiftgig technology.

• Use Salesforce.com daily to log activities, contact, tasks, daily checklists, and pipeline and forecast reporting.

What you'll need:

• Project management experience a plus

• Strong written and verbal communications skills

• Excellent teamwork and communication skills

• Opportunistic, innovative and creative – entrepreneurial mindset with can-do mentality

• Focused with keen ability and drive to execute in a fast-paced, ever-changing environment

• Team player who can build internal and external relationships at all levels

• Strong business acumen

• Can thrive in an ambiguous environment with constant change

• Tech-savvy

• Honest and ethical, with good judgment

• Results orientated

Benefits

• Medical/Rx

• HRA – Health Reimbursement Account

• Dental

• Vision Care

• Healthcare Flexible Spending Account

• Parking and Transportation

• Voluntary Life Insurance

• Pet Insurance

• Virtual Visits via HealthiestYou

• Identity Theft Protection

• 401(K) Retirement Plan

• Unlimited PTO!

Shiftgig Core Values

We commit to solving difficult worker engagement problems by building the most innovative solution with thoughtfulness and passion.

• Committed: Together, we commit to working hard, working smart, delivering on our promises, and finding the best solution with the best information we have at the time.

• Innovative: We delight in learning and experimenting to understand what’s needed to succeed in a dynamic labor economy.

• Thoughtfulness: Once we know what our users need, we develop evidence-based solutions from equal parts analysis and empathy

• Passion: We have hard problems to solve; it takes determination to solve them. We hold our ourselves, our team, customers, workers, and product to high standards.

Shiftgig is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.