We are looking for an awesome entry-level Client Success Representative to join us. You’ll be trusted with being the first line of support for our client base. A key component of our strategy is to provide world-class support to our clients to ensure they’re getting the most out of our solutions. We genuinely care about our clients and are dedicated to providing them the best possible product and experience at each and every touchpoint. Prior knowledge of the real estate industry is not required. We will teach you all you need to know.

What You’ll Do

• Be the Solutions Expert: Answering questions on features & functionality, you'll be responsible for learning the product inside and out and bridging the gap between technical and non-technical clients.
• Account Management: Contacting our newest customers, welcoming them to the Rise Family, and going over best practices for their business needs.
• Creative Problem Solving: There are a variety of requests that may come your way, and you'll handle them all. Sometimes the answer will be straightforward, sometimes it will take a keen eye and a knack for investigation-- you'll ask the right questions to get to the facts, and find a creative way to provide the ideal, accurate solution.
• Collaborate: You'll have endless opportunities to work with various parts of the business by troubleshooting and triaging technical issues. You'll be interfacing with developers, designers, and other internal and external key stakeholders to support client needs. Additionally, you’ll be reaching out to existing clients with info on all of the newest products and features as they are released.
• Customer Advocacy: You'll be the voice of the customer; the customer champion. The client feedback you'll solicit and compile will help drive product and process improvement and client satisfaction.

What You Bring

• Bachelor's Degree in Business, Marketing or Related Field
• 1-3 Years of Relevant Work Experience
• Unflustered Personality that can take on any Challenge and/or Change in Direction with Grace, Humor, Professionalism, and Tact
• Detail-Oriented
• Excellent Communication and Presentation Skills
• Highly Organized with a Strong Sense of Urgency to Meet Deadlines
• Demonstrated Ability to Manage Time and Competing Interests
• Experience with SaaS Software Solutions is a Plus

What We Can Offer You

• A flat organization where you can take on as much responsibility as you can handle.
• A company that is truly entrepreneurial in all that we do. See the company’s workings from the ground up, and get involved at every stage of the game. Every team member is key to our success, and the work you do will have a measurable impact.
• A fun, challenging environment where everyone has skin in the game. We work hard but enjoy what we do and have fun together.
• An exciting and passionate team with deep expertise in both technology and real estate. You can learn a lot from them, and they can learn a lot from you.
• A bright, energetic office in the bustling West Loop neighborhood of Chicago that’s close to fun places to eat and play.
• Free snacks, drinks, coffee, as well as team lunches and happy hours.

This is a chance to experience the fast-paced environment of a rapidly growing startup in a highly visible role with the opportunity to make a tremendous impact. Growth opportunities available to those up for the challenge! 

If you’re an entrepreneurial-minded, execution-focused professional looking for an opportunity to grow and be part of a closely-knit team, please let us know. We value people who take ownership and get stuff done while working in a highly collaborative, supportive environment.

Rise Buildings is a technology company focused on providing an all-in-one solution for the real estate industry. Based in Chicago, we have grown quickly to become a leader in the proptech space, delivering best-in-class property operations and occupant experience to the biggest owners and operators in commercial and residential real estate. Our product offering includes software paired with enabling hardware deployed globally.

Rise aims to put seamless automation into residential and commercial properties, transforming traditionally low-tech spaces into modern, tech-enabled environments. We currently have an extensive feature set that’s continually expanding and deepening, and our platform is leveraged by an entire building’s population, including occupants, management, and staff. Our goal is to reinvent the way people interact with their built environment while unlocking real estate as a distribution channel.