Client Success Representative

Company Overview

Infutor is the expert in Consumer Identity Management. We are 100% focused on enabling brands to know everything they need to about consumers, to instantly make informed marketing and risk decisions.

Infutor’s experience linking trusted data sources result in solutions that:

  • Identify, verify and score inbound consumers, on-demand, with as little as a single identifier.
  • Link customer data, update/add missing identifiers and enhanced attributes.
  • Enable improved digital marketing performance through higher match rates and complete insights.

Infutor gives brands a secure, privacy compliant foundation to improve inbound engagements and outbound marketing reach, and to minimize fraud and collections risk.

Job Summary

The Client Success Representative is the a critical member of the Customer Success Team, providing support to one or more Infutor Account Manager, and an assigned portfolio of clients. This position reports to the VP of Customer Success, and may require quarterly travel to meetings/training which take place in the Chicagoland area.

This person hired to this role may be based out of our Ft Myers, FL, Oakbrook Terrace, IL HQ, or new Downtown Chicago locations. Note, relocation is not provided.  Please apply only to your preferred location

Responsibilities and Duties

As a Client Success Representative, you will assist Account Management and own day-to-day communication with clients. The CSR is also responsible for cross-selling and up-selling Infutor's product offering to the portfolio of existing clients. The Client Success Representative will ensure that client expectations are fully met.

As an CSR, your responsibilities will include, but are not limited to:

  • Owning the daily management of accounts by communicating directly with clients.
  • Actively working with Account Management on various tasks such as running counts, placing orders, and special projects.
  • Monitoring client usage on Infutor's proprietary online platforms.
  • Managing critical project details — schedules, deadlines, and processes — from the inside out to keep each project running smoothly.
  • Identifying partnership opportunities and providing solutions through Infutor's products and services.

 Qualifications and Skills

Requirements:

  • Strong verbal and written communication skills.
  • Strong technology skills; proficiency in Microsoft Applications, especially Excel. 
  • Effectively organize, prioritize, multi-task, and time manage workload. Must be able to handle multiple projects at once with a strong attention to detail.
  • Proven ability to build rapport and relationships.
  • Maintain discretion in working with sensitive and confidential information.
  • Exceptional customer orientation and collaboration skills.
  • Ability to work confidently and independently; escalate issues and decisions when appropriate.
  • Ability to effectively handle challenging situations with poise, tact, and patience while demonstrating a sense of urgency.

Preferred Qualifications:

  • Bachelor’s degree in computer science, marketing, business, or a related course of study, OR 4+ years’ experience in a related field which required heavy customer interaction and project management skill set.
  • Experience in the direct marketing industry (understand terminology, best practices. etc.).
  • Previous experience utlizing Salesforce.com as a CRM.

Competitive compensation package, commensurate with experience.

Benefits and Perks

  • Ownership—Performance Unit Grants
  • Peer Recognition Awards
  • Employee Referral Bonus Program
  • 401k with Company Match
  • Free Access to Office Health Club (Oakbrook & Chicago employees); Discounted gym memberships through BlueCross BlueShield of Illinois
  • Medical & Prescription Drug Insurance (monthly premiums 100% paid for employee only coverage!)
  • Dental Insurance (monthly premiums 100% paid for employee only coverage!)
  • Vision Insurance (monthly premiums 100% paid for employee only coverage!)
  • Provided at No Cost to Employees: Group Term Life Insurance, Long-Term Disability, and Accidental Death & Personal Loss Insurance
  • Flexible Spending Accounts for Health Care, Dependent Care, and Commuter Benefits 
  • Identity Protection Insurance
  • Voluntary Term Life Insurance & Group Universal Life Insurance
  • Accident & Critical Illness Insurance
  • Paid Time Off for Vacation, Illness, & Maternity/Paternity Leave
  • Corporate-sponsored Activities & Events Year Round
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • ASP.NETFrameworks
    • HadoopFrameworks
    • CassandraDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • SQLiteDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • BasecampManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

World-class office building across from the Willis Tower; conveniently located near Union Station, several CTA stops, and even has water taxi stop!

An Insider's view of Infutor Data Solutions

What’s the vibe like in the office?

Infutor has a culture of data-driven excellence in a transparent, friendly and supportive work environment. We know the happier our employees are, the more successful they will be. You can find employees in our offices collaborating on projects, playing ping pong to build strong teamwork or celebrating wins with company outings and happy hours.

Kristina Zwolfer

Marketing Operations Specialist

How do you collaborate with other teams in the company?

Everyone at Infutor is aligned- we all want the success of Infutor and we work together as a team/family to achieve our goals. Even for those moments when you feel the pressure of a new contract or a new test, you can feel compromise in the spirit of collaboration. Collaboration is an opportunity to both learn and understand the vision of others.

Diego Solis

Manager of Development

How has your career grown since starting at the company?

Since joining Infutor my career has grown exponentially. I attribute this to the trust and confidence provided by our leadership team, which creates an environment that fosters collaboration & fun across the organization and enables high performers to focus on what they love to do.

Eric Greuel

Director of Operations

How do your team's ideas influence the company's direction?

The momentum of the company is awesome and is apparent throughout the marketplace. We want fighters, people who are relentless. Our employees are not afraid to face challenges head-on and want to continue to evolve as individuals for the greater good of the company. This contagious energy gives Infutor the fuel we need to execute our shared vision.

Gary Walter

CEO

What's the biggest problem your team is solving?

The challenge that is most exciting to me is creating and encouraging an environment of innovation and entrepreneur-ism that is needed to keep up accelerated growth while building an infrastructure and measurement process that scales the business efficiently, recognizes success and flags failures quickly.

Jeff Beard

COO

What are Infutor Data Solutions Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program

Additional Perks + Benefits

Ownership—Performance Unit Grants. Corporate Bonus Eligibility. Peer Recognition Awards. Employee Referal Bonus Program. Free Access to Office Health Club (Oakbrook employees). Medical & Prescription Drug Insurance (monthly premiums 100% paid for employee only coverage!). Dental Insurance (monthly premiums 100% paid for employee only coverage!). Vision Insurance (monthly premiums 100% paid for employee only coverage!). Provided at No Cost to Employees: Group Term Life Insurance, Long-Term Disability, and Accidental Death & Personal Loss Insurance. Flexible Spending Accounts for Health Care and Dependent Care.
Free Access to Life Management Tools: Employee Assistance Program, Discounts, Wellness, and iLearn Professional Development Portal
Auto, Home & Pet Insurance
Group Legal Services Plan
Identity Protection Insurance
Voluntary Term Life Insurance & Group Universal Life Insurance
Accidental Death & Dismemberment Insurance
Short-Term Disability Coverage
Critical Illness Insurance, Accident Insurance & Hospital Indemnity Insurance
Paid Time Off for Vacation, Illness, & Maternity/Paternity Leave
Corporate-sponsored Activities & Events Year Round

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