The Job

Do you have a passion for providing a world-class customer onboarding experience? Do you see yourself as a trusted partner to your customers? Otus, a fast-growing EdTech company based at 1K Fulton in the West Loop of Chicago, is looking to expand our team!

As the Client Services Specialist you will provide product onboarding, training and guidance to our customers to ensure their initial and continued adoption and success of Otus. As an early member of a growing team, you must possess a strong work ethic and be upbeat, driven, intelligent, well-organized, articulate, share a passion for making people smile, learning new technology and thrive in a fun, fast-paced environment.

Essential Functions

• Work with customers and sales team to identify and understand customer requirements that need to be addressed in both onboarding and ongoing training- Handle customer technical cases during the onboarding process, managing any questions, issues, and other items for follow-up
• Help improve customers’ product knowledge and offer guidance on best practices to ensure adoption and success
• Create, deliver and maintain onboarding material- Possess an in-depth understanding of Otus
• Develop and maintain clients relationships with new users
• Other job-related duties as assigned

Desired Skills & Experience

• Strong technical skills and ability to quickly learn and become a subject matter expert on a new – product and ongoing product changes
• Previous professional experience with the creation and delivery of technical software training
• Exceptional customer service skills and customer-facing onboarding/training experience
• Excellent presentation and facilitation skills and the ability to lead a positive, productive session either in person or via webinar
• Solid experience in project management
• Knowledge and experience with SaaS services/cloud technologies
• Ability to work independently as well as collaboratively within the team and across various departments
• Strong analytical skills, detail oriented and ability to prioritize, effectively multi-task and meet deadlines
• A willingness and ability to “dive right in”, be effective, and make a difference
• Curiosity about “how things work” and “how to make them better”

Otus is an Equal Opportunity Employer and embraces diversity of every kind.