Client Support Analyst - Tier 2

| Northwest Suburbs

GTreasury, A leading innovator of integrated SaaS treasury and risk management solutions, is currently looking to hire a Client Support Analyst – Tier 2 to join our growing global team.  The role will act as the second-line of support handling more complex issues than Tier 1, helping to bring problems to resolution in a quick and professional manner.  You will also work with other teams to resolve issues and deliver solutions to the clients.  The role will provide you with unparalleled insights into the financial risk management practices of the region’s leading companies and will be focused on the practical application of your finance and treasury knowledge.  This position is the last point of escalation before the issue is escalated to the Development Operations team for assistance. 

What you will do:

  • Act as Tier 2 support for all client related issues (both internal and external)
  • Efficiently and competently troubleshoot and resolve issues in a timely manner
  • Work with teams of Account Managers, Solutions Team members and DevOps if issues are complicated and require internal resources in order to resolve.
  • Assist Solutions Team with the following:
  • Loading of client static data into the client specific databases, i.e., Banks, Accounts, General Ledger Chart of Accounts, Entities, etc.)
  • Creation of License and SQL Database for new client implementations
  • Maintain Master GTreasury Single Solution SQL Database inclusive of balance reporting maintenance
  • Manage RSA and Symantec set up and credentials
  • Basic Client Report Creation using Izenda Reporting Tool
  • Troubleshooting of Powershell Scripts
  • New Implementation Account Analysis Configuration
  • Troubleshooting Payment Format/Extract Issues
  • Troubleshooting Connectivity Issues (both inbound and outbound)
  • Troubleshooting Alliance Lite 2 Issues
  • Assist Solutions Team on getting client over the line in order to handoff to Tier 1 Support

 What we are looking for:

  • Experience with Powershell or another scripting language
  • Experience supporting application for a large-scale SaaS software provider
  • Experience with configuration management tools (RSA/Symantec)
  • Experience with SQL queries and reporting tools
  • 2+ years of experience working in Financial Technology/Services or similar industry
  • Good understanding of financial theory, treasury, banking or accounting
  • Sound technical experience and applicable knowledge
  • Proven organizational, leadership, and interpersonal skills and proven success working directly with clients.
  • Good team player with ability to act on own initiative
  • Excellent verbal and written communication skills – ability to interface and influence at multiple organizational levels.
  • Ability to multi-task, re-prioritize and adapt to rapidly changing needs and fast paced environments.
  • Highly organized and ability to handle multiple responsibilities
  • Excellent problem-solving skills and service-oriented attitude.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • SqlLanguages
    • HTML5Languages
    • jQueryLibraries
    • Microsoft SQL ServerDatabases
    • Google AnalyticsAnalytics
    • PendoAnalytics
    • AxureDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • VSTSManagement
    • ConfluenceCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

We just moved into new office space near 294 and Lake Cook Rd!

An Insider's view of GTreasury

How do you collaborate with other teams in the company?

The communication between our different departments, in my opinion, is one of the intangibles that separates our company from our competitors. Throughout our implementation process, there are collaborative status calls and internal meetings to allow each department to voice best practices and turn each project into a success story

Michael

Solutions Consultant

How does the company support your career growth?

GTreasury continues to support my career growth. As the company grows, my role is becoming more specialized in certain areas that are geared more towards my interests. This keeps every day exciting knowing that I can focus on what my strengths are and flourish in those areas.

Karl

Marketing Associate

What makes someone successful on your team?

At my prior workplace, there was a lot of ‘that’s not my job’ being played. At GTreasury, successful team members take ownership of the improvement of the client experience; if you see a problem, find a way to get it fixed.

Roger

Senior Product Manager

What are GTreasury Perks + Benefits

GTreasury Benefits Overview

GTreasury understands the importance of benefits. Benefits are almost free and covered from the first day of employment to ensure our employees peace of mind.

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Everyone receives $100,000 in Life and AD&D
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
GTreasury's 401(k) plan matches 100% of an employee's contributions up to the first 3% of their pay, and then 50% of an employee's contribution up to 2% of their pay, with immediate vesting.
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
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