Client Support Analyst

| North Suburbs

JOB SUMMARY

GTreasury, a leading innovator of integrated SaaS treasury and risk management solutions, is currently looking to hire a detail-oriented Client Support Analyst to perform the key role of supporting our treasury management solution by acting as front line support for our current client base, helping to bring problems to resolution in a quick and professional manner.  The Analyst will also act as the internal support resource, helping other staff members to resolve issues and deliver solutions to our clients.  The Analyst is expected to take on a number of small projects including functional customizations, product improvements, and business process improvements.

WHAT YOU WILL DO

Key Responsibilities:

  • Tier 1 support for all existing client issues
  • Monitor incoming support request queue through phone, email, and web
  • Efficiently and competently trouble-shoot and resolve issues in timely manner
  • Provide upgrades to customers not on latest version
  • Escalate to members of Solutions team if issues are complicated
  • Become intimately familiar with how clients are set up overtime

Secondary Responsibilities (when cycles allow):

  • Provide support to Solution Analysts as secondary resource on implementation for learning and knowledge transfer
  • Provide training to clients as a training resource (with adequate knowledge transfer internally)
  • Create training documentation

WHO WE ARE LOOKING FOR

  • Experience working in high-touch service or technical environments
  • Sound technical experience and applicable knowledge
  • Good understanding of financial theory, treasury, banking or accounting
  • Good team player with ability to act on own initiative
  • Strong interpersonal skills and comfortable dealing with senior managers in client based environments
  • Highly organized and ability to handle multiple responsibilities
  • Excellent problem-solving skills & service oriented attitude
  • Ability to multi-task, re-prioritize, and adapt to rapidly changing needs and fast pace environments
  • Strong written and verbal communication skills

Education Requirements:

  • Bachelor’s degree in Business preferred, or equivalent experience.
  • Enrollment in CFA, CTP or other professional program a plus
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • HTML5Languages
    • jQueryLibraries
    • ReactLibraries
    • MemcachedDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • PendoAnalytics
    • AxureDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • VSTSManagement
    • ConfluenceCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

We just moved into new office space near 294 and Lake Cook Rd!

An Insider's view of GTreasury

How do you collaborate with other teams in the company?

The communication between our different departments, in my opinion, is one of the intangibles that separates our company from our competitors. Throughout our implementation process, there are collaborative status calls and internal meetings to allow each department to voice best practices and turn each project into a success story

Michael

Solutions Consultant

How does the company support your career growth?

GTreasury continues to support my career growth. As the company grows, my role is becoming more specialized in certain areas that are geared more towards my interests. This keeps every day exciting knowing that I can focus on what my strengths are and flourish in those areas.

Karl

Marketing Associate

What makes someone successful on your team?

At my prior workplace, there was a lot of ‘that’s not my job’ being played. At GTreasury, successful team members take ownership of the improvement of the client experience; if you see a problem, find a way to get it fixed.

Roger

Senior Product Manager

What are GTreasury Perks + Benefits

GTreasury Benefits Overview

GTreasury understands the importance of benefits. Benefits are almost free and covered from the first day of employment to ensure our employees peace of mind.

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Everyone receives $100,000 in Life and AD&D
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
GTreasury's 401(k) plan matches 100% of an employee's contributions up to the first 3% of their pay, and then 50% of an employee's contribution up to 2% of their pay, with immediate vesting.
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
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