Client Support Analyst

| Chicago

Client Support Analyst

Evive people are game-changers.

Evive was founded by two people who wanted to challenge the status quo...and did. More than 11 years later, that spirit still defines our culture. The work we do is redefining how people use their employee benefits, with SaaS-based services that help people to improve their lives and Fortune 1000 enterprises to optimize their benefits investments. We strive every day for the ideal of #benefitslove. Are you one of us?

We’re looking for an attentive Client Support Analyst. Is it you?

Reliable, analytical, and proactive, you’re a team player who’s always ready to jump in. You love being a source of support and can manage many tasks at a time. Managing expectations for others isn’t a problem, and you care about delivering on your promises. You also take pride in your team—when they succeed, you succeed, and vice versa.

Here’s what a Client Support Analyst does at Evive (for people who like bullet lists):

  • Support client delivery team in meeting client expectations and goals while executing client communication and benefit hub strategies.
  • Be an Evive expert on your assigned client benefit plans, coverage, account structures, and programs.
  • Attend client meetings to present and document decisions around communications plans and ongoing delivery projects.
  • Communicate timely and effectively with clients regarding ongoing communications, programs, project timelines, and strategic deliverables.
  • Track client’s Performance Guarantee metrics monthly and share quarterly results with CDM/Success Partner to improve strategy.
  • Track and analyze metrics around communications/deliverables to better inform delivery strategy.
  • Collaborate, coordinate, and escalate client/member issues by acting as a client advocate while working with all departments.
  • Communicate errors and improvements to development organization and participate in testing client features, configuration, and content.
  • Effectively communicate with member services in order to triage member issues and coordinate between client and member services team.
  • Analyze and triage errors around data files to ensure error-free data loading.

You bring a lot to the table.

  • Bachelor’s degree in Health Systems Management, Communications, Business, Computer Science, or similar field, or equivalent work experience.
  • Intermediate to excellent Microsoft Office (Word, Excel, PowerPoint), presentation and reporting skills.
  • One year of project management experience.
  • Experience with digital product content implementation and coordination within a tech organization preferred.
  • Able to travel up to 20% per month with some overnight travel required.

Evive takes care of its teammates. Here are our current benefits:

  • Laid-back office, casual attire—jeans and a t-shirt are always okay!
  • Weekly catered lunch + daily stocked kitchen with drinks, fresh fruit, and a variety of other snacks
  • Competitive salaries with annual bonus pay
  • Paid Time Off—both for vacation and volunteering
  • Paid Sick Time
  • Two work-from-home days every month
  • Employer-paid medical insurance + subsidized vision, dental, and short-term disability insurance
  • Voluntary life and AD&D insurance
  • 401(k) with up to 4% company match
  • Student loan assistance program
  • Employee assistance program
  • Pre-tax commuter benefit + convenient location (right off the CTA blue line and Union Station)
  • Treadmill desks: walk and work!
  • Company-sponsored book club
  • And we watch Jeopardy! every day

If you’re prepared to go big, go bold, and go beyond, you’re ready to go Evive.

Apply now!

Read Full Job Description

Location

West Loop Gate. Located right in the heart of West Loop Gate close to the Blue Line, Union Station, LaSalle Street Station, and Ogilvie TC.

An Insider's view of Evive

What's something quirky about your company?

Our company was founded by our co-founders over dinner on a napkin!

Aubrey

HR Generalist

What are Evive Perks + Benefits

Evive Benefits Overview

Laid-back office, casual attire—jeans and a t-shirt are always okay!
Weekly catered lunch + daily stocked kitchen with drinks, fresh fruit, and a variety of other snacks
Competitive salaries with annual bonus pay
Paid Time Off—both for vacation and volunteering
Paid Sick Time
Two work-from-home days every month
Employer-paid medical insurance + subsidized vision, dental, short-term disability, long-term disability insurance
Employer-paid life insurance and AD&D insurance
Voluntary life and AD&D insurance
401(k) with up to 4% company match
Student loan assistance program
Employee assistance program
Pre-tax commuter benefit + convenient location (right off the CTA blue line and Union Station)
Treadmill desks: walk and work!
Company-sponsored book club
And we watch Jeopardy! every day

Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
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