Client Support Coordinator

| Chicago | Hybrid
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Summary

The Client Support Coordinator plays an integral role in account operations for an assigned client. This role works closely with multiple internal and external stakeholders to address daily client needs and challenges, while identifying and executing opportunities to make meaningful improvements to client operations.

 

Responsibilities

  • Serves as primary client contact and supports operational client projects including using analytical tools to understand the objective in context; assigning the appropriate resources for project completion; maintaining appropriate timelines; communicating regularly to clients and leadership; maintaining accountability throughout the process
  • Builds and maintains professional relationships with clients to gain an understanding of their operational needs, assists in the development and implementation of solutions to meet those needs
  • Manage the full lifecycle of the client’s operational projects by using analytical tools to understand the objective in context; assigning the appropriate resources for project completion; maintaining appropriate timelines; communicating regularly with clients and department leadership; maintaining accountability throughout the process
  • Communicates findings and recommendations based on client data clearly; couples this with actionable conclusions to drive business decisions
  • Uses data analysis tools in our propriety database to help the operations team make informed decisions regarding clients and vendors
  • Provides accurate and timely reporting to all internal and external clients
  • Adheres to key metrics, reports and dashboards including Service Level Agreement (SLA) performance, Work Order aging by status, Support Desk calls by issue and targeted program monitoring
  • Handles issues and problems with a sense of urgency; appropriately identifies and escalates issues to team leadership
  • Performs work under general supervision; carefully reviews the details and accuracy of work performed
  • Fosters a positive team environment and may provide coaching or mentoring to team members
  • Ensures confidentiality and accuracy of internal and external data
  • Performs ad-hoc projects and other duties as assigned

 

   Professional Skills

  • Proficient Problem-Solving Skills
  • Proficient Learning Agility
  • Proficient Customer Service Skills
  • Proficient Verbal Communication Skills
  • Proficient Written Communication Skills
  • Proficient Relationship Skills
  • Proficient Analysis Skills
  • Proficient Prioritization Skills
  • Proficient Team Work Skills

 

Role Specific Skills

  • Proficiency in Microsoft Word, Excel, PowerPoint, Outlook required
  • Organizational or Project Management skills preferred
  • Candidates with a growth mindset highly encouraged

 

People Management Skills

  • Not applicable to this role

 

Qualifications

    Minimum Qualifications

  • Bachelor’s Degree or equivalent experience

 

    Other Relevant Qualifications

  • 1-3 years of experience preferred
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Location

130 E. Randolph Street, Chicago, IL 60601

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