Working at Paro

Join us as we shape the future of finance work. We’re freeing professionals from the confines of traditional employment, in turn democratizing access to the business solutions that companies need. A mass migration to a workforce without boundaries is already underway, with many leading analysts predicting that 50% of the workforce will be freelancing by 2025. Backed by Revolution Ventures, Sierra Ventures, FJ Labs, and other leading investors and angels, we are on the path to disrupting the $500+bn antiquated finance and accounting industry by providing flexible finance and accounting solutions to businesses via our network of highly vetted freelance experts.

We believe our teams deserve to be surrounded with others who can be their authentic selves at work while driving forward the future of work with Paro. We value taking smart risks and having each others’ backs. We welcome challenges, and we are rigorous in ensuring all voices are heard. We are open to understanding each other’s experiences and communicating effectively together. We work hard, but we also want every employee to enjoy the journey. We work collaboratively, do the right thing, never settle and put our best work into everything we do. 

We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status.

The Role

This role will play an integral part in driving revenue through the continued support of clients and freelancers within our network. You will be responsible for managing and growing our client support client cohort, through relationship and project management, and providing resources and continued education for both clients and freelance experts. In addition, continually supporting the Customer Success team, Freelancer Operations, and all our clients through the lens of overall impact on revenue growth, client retention, and freelancer engagement. 

Responsibilities include

• Manage Paro’s largest individual book of business comprised of smaller, lower touch clients
• Refine our communication and touchpoints with clients to help reinforce Paro’s value proposition 
• Work closely with both Account Management and Freelancer Operations teams to ensure clients have optimal post-sales experience with Paro by providing ad-hoc support
• Iterate and improve upon current processes through coordination with Freelancer Operations and Account Managers
• Assist with the continual improvement to our feedback and survey processes from Freelancers and clients in order to gain additional quantitative and qualitative insights to improve our service
• Manage incoming correspondence from clients and respond after the necessary research with various departments 

Requirements

• 2+ years of experience in customer service or account management
• Empathetic: you understand the business needs of current and prospective clients
• Self-motivated, entrepreneurial, and will use creative approaches to get the job done
• A strong communicator (verbal and written)
• Technically proficient - ability to learn multiple software platforms (especially Salesforce)
• Solution-driven and excel at solving problems, particularly in collaborative, team settings

Benefits at Paro

• Competitive salary + stock options
• Parental Leave 
• Comprehensive benefits package offering including: Medical (BCBS), dental, vision insurance, 401(k), etc. 
• Flexibility to work from the office or remotely (as needed)
• Unlimited PTO – we trust you
• Company Holidays-in recognition of 10+ federal holidays each year
• Unique Paro Holidays to rest & recharge for one day each month when there isn’t a company holiday (minimum time off)
• Great River North office location, steps away from public transportation
• Pet friendly office
• Casual office environment

About Paro

Paro provides flexible finance and accounting solutions to businesses via its network of highly vetted freelance experts. Through our proprietary AI-powered platform, Paro precisely matches clients with the best-fit experts to solve problems and drive growth. Our carefully curated expert community provides a range of financial services to clients, from basic bookkeeping and accounting to highly specialized corporate development and strategic advisory. By freeing these professionals from the constraints of traditional employment, Paro empowers them to pursue meaningful work on their own terms while helping clients achieve their business goals.