COLLECTIONS SPECIALIST

| Chicago

 

ABOUT THE ROLE

The Collections Specialist will be reporting to the Collections & Credit Risk Manager. The Collections Specialist will support the department in the processing of the company’s outstanding account receivables while managing an acceptable DSO. This position will provide backup assistance for the collections team when needed, researching payment issues, monthly account reconciliations, reporting, projects, and collections. The Collections Specialist will work closely with internal and external customers on finance projects and will provide additional backup if needed. This role requires strong attention to detail, an understanding of accounting principles including revenue recognition, accounts receivable and cash application, problem-solving and negotiation, and an ability to work under tight deadlines and manage multiple tasks. Able to demonstrate flexibility, tactfulness and handle a high volume of work.

CORE RESPONSIBILITIES

  • Manage high priority/ high-risk accounts.
  • Perform account collections and meet or exceed weekly and monthly collections goal.
  • Provide excellent customer service to both internal and external customers.
  • Answer all receivable inquiries received in the department ticketing system quickly and professionally.
  • Provide help during monthly billing cycle to the Billing team.
  • Assist with the annual audit.
  • Complete special projects under the direction of Credit & Collections Manager and Leadership.
  • Maintain thorough, accurate and detail customer contact notes as per collections procedures.
  • Work with multiple internal business partners to resolve collection barriers and root causes.
  • Establish and maintain close communications with Client Development partners that will both help manage DSO and grow sales.
  • Embrace a culture of continuous improvement and due diligence.
  • Create and update department procedures.
  • Assist Finance with reports and special projects when needed.
  • Help train and mentor team members.
  • Assist with monthly accountant reconciliation.
  • Work with customers to research and resolve aged and disputed accounts receivable and escalate when necessary.
  • Actively perform follow-up on accounts that are past due and document correspondence

 

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • Maria DBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • MixpanelAnalytics
    • PixelmatorDesign
    • SketchDesign
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • Oracle EloquaLead Gen

Location

The Chicago Loop is a great place to work, located in a central area of Chicago accessible to major public transportation, dining and shopping.

An Insider's view of Centro

How would you describe the company’s work-life balance?

Instead of balancing work and life, it’s about blending the two. As a parent, I may need to leave for part of the day or before 5. Everyone here understands and I don’t feel guilty. Even if I’m not sitting at my desk from 9-5, my work and my teams work will still be done on time. Centro is giving me the opportunity to live the best life I can.

Matt Klaers

Manager, Financial Reporting

How do you empower your team to be more creative?

There’s an incredible balance of freedom, drive, and fun that I’ve only experienced at Centro. On an engineering team retreat this summer, the plan was to code from 10 AM – 2 PM on a fun team-based competition and then go outside to enjoy the day. The team would not stop coding until 10 PM! Of course, this was followed by 6 hours of karaoke.

Mike

VP, software engineering

What are Centro Perks + Benefits

Centro Benefits Overview

While our people work to change an industry, we reward them with industry-leading perks. It’s not just about the free snacks and onsite yoga (although they help)—it’s about making sure Centrons feel happy, healthy and fulfilled when they come to work.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
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