Community Engagement Director at NowPow

| Chicago
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Position Summary:

Position Title: Community Engagement Director

Reports to: Community Resource Leader with strong relationship with Customer Success Leader

Supervises: N/A

Collaborates with: Primarily Community Resources and Customer Success departments, as well as Implementation and New Product Development, other departments as needed 
 

Position Description:

The Community Engagement Director is responsible for creating and executing the strategy to quickly build NowPow community networks and sustain high network partner engagement over time. Network partners are critical self care service providers working to close the loop on self care referrals. Network partners tend to be CBOs but can also be public organizations or affiliates of large health providers or payer.

The Community Engagement Director’s responsibility includes creating the foundation to stand up networks quickly and with ease. This includes identifying and detailing technology solutions like developing an efficient contracting and on-boarding processes to creating partnerships with potential NowPow “distributors” in a community.

Additionally, the Community Engagement Directors works to ensure ongoing network partner engagement by working closely with CBOs to understand their capacity to make/take referrals; and leveraging existing CBO networks, especially those already making self care referrals.

The Community Engagement Director represents the network partner perspective internally at NowPow, advocating for improvements to processes or functionality that will create an efficient, effective and fantastic experience for the community networks. Critical to success in this role is building expertise in how network partners serve their clients and how NowPow’s technology can make their jobs a little easier while maximizing the impact of their services. Ultimately the Community Engagement Director works to ensure that when CBOs are asked ‘Which closed-loop technology would you like to use?’ the overwhelming response will be NowPow.

Responsibilities:

  • Develop and lead the strategy for ‘network activation’, faciliatating and ensuring strong partner networks in every geography ready to respond to the needs of our customers
  • Build relationships with key strategic networks in our geographies to quickly seed, scale, and test our technology and approach to tracked and coordinated referrals
  • Lead the development of ‘Network Composition and Health’ models that can estimate concentration of referral takers by geography, quality of referrals, responsiveness to referrals and CBO capacity, and use these models to drive strategy and decisions
  • Identifying key network partners in any geography NowPow has customers and prioritize for outreach and on-boarding
  • Act as the ongoing voice of network partners to internally and to our customers
  • Lead the process and technology redesign of the network partner on-boarding toward the goal of seamless and scalable sign-up
  • Quickly build expertise of the needs of referral makers and takers from NowPow’s technology
  • Lead small teams of on the ground trainers in key geographies as needed
  • Advocate for key product improvements to improve the onboarding and experience of network partners
  • Interface with Community Resources and Customer Success departments to understand what internal resources are leverageable and how to most efficiently activate
  • Represent NowPow externally including CBO town halls, customer meetings, etc.

Qualifications

Required:

  • Experience working with community-based organizations
  • Exceptional interpersonal and written communication skills
  • Exceptional strategic planning skills with demonstrated ability to execute against strategy
  • Advanced degree in social work, social science, urban planning, public health, public policy
  • Some managerial experience, ideally people and process
  • Outstanding attention to detail, organization, decision making and analytical skills
  • Self-starter, innovator, results-driven with ability to meet both short- and long-term business goals
  • Ability to manage time well, meet imposed deadlines and ability to work flexible hours
  • Proven problem-solving skills
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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Location

We call Hyde Park home. With the gorgeous lakefront steps away, great food, and public transit options, you’re sure to fall in love with it too.

An Insider's view of NowPow

What does your typical day look like?

I kick off the day with our team stand-up and spend the rest of the day focusing on our integration projects, working with both our Engineering and Implementation teams. The collaborative atmosphere at NowPow encourages team members to work closely on tasks and ensure that we create seamless and quality integrations with our customers.

Sophia

Software Engineer

What are NowPow Perks + Benefits

NowPow Benefits Overview

We also take great care of our NowPow community!

Competitive Benefits. We offer comprehensive health insurance for our team and their dependents—and there’s no waiting period to enroll. We also offer parental leave, dental and vision coverage, as well as health savings and flexible spending accounts. Want to contribute to your 401K? We’ll match it.

Generous Time Off. We have generous paid time off (PTO) days and celebrate 10 paid holidays a year. On top of that, we offer “Life Time Hours” for events that can’t be scheduled outside of regular working hours and additional paid “Self Care Days.” We don’t just preach self-care, we practice it.

Remote Work & Casual Dress. Every day is a casual dress at NowPow, but especially Wednesdays. That’s our company-wide remote workday. We believe the option to telework once a week improves your productivity, creativity, and morale.

A Culture of Innovation & Collaboration. NowPowers are smart and passionate about our mission, and we encourage everyone to contribute to our company’s continuous innovation. Our NewPow Innovation Challenge has fabulous prizes, too.

A Committed & Connected Community. Our Culture Club represents every department and is dedicated to planning game nights, contests, community volunteering, and other fun activities. We also host News & Nosh every Friday—a Happy Hour where we reflect on the week and enjoy snacks and drinks (from our always-stocked kitchen).

Culture
Volunteer in local community
NowPow Gives Back is a group dedicated towards advancing our social mission by providing opportunities for staff to donate time, money, or effort to causes in our communities.
Friends outside of work
Eat lunch together
Intracompany committees
NowPow has a Culture Club that is an interdepartmental group of NowPow team members dedicated to strengthening company culture and engaging employees in making NowPow a great place to work.
Daily stand up
Open door policy
Team based strategic planning
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
NowPow's health insurance policy covers 80% of the monthly premium.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
NowPow provides employees with a 401(k) matching plan managed by Guideline. We match 100% of contributions up to 1% of an employee's annual salary.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave. Of the 12 weeks, 10 weeks shall be compensated at the employee’s regular, biweekly pay.
Remote Work Program
Remote Work is an opportunity to work away from the office. NowPow offers 1 common remote workday every week on Wednesdays.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Generous PTO
NowPow employees receive between 10 and 20 days per year of paid time off based on years of service.
Paid Holidays
Paid Sick Days
Employees receive 5 days per year for Self Care Days. Self Care Days can be used for self-care of any kind, including personal development, volunteering, or physical and/or mental rejuvenation.
Perks & Discounts
Casual Dress
Stocked Kitchen
NowPow has a fully stocked kitchen including unlimited snacks, coffee, tea and of course, lots of LaCroix.
Happy Hours
We like to end each week on a good note. Every Friday from 4-5pm different departments take turns hosting “Nosh,” an hour of hanging out, reflecting on the week, and enjoying snacks and drinks.
Parking
We offer employees a parking subsidy.
Recreational Clubs
Professional Development Benefits
Lunch and learns
Brown Bag Lunches occur once a month and highlight the many interests of our employees. Brown Bags are an opportunity during the workday to learn about a new skill or topic from your colleagues.
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