Community Engagement Lead, VTS Rise at VTS (Chicago, IL)

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ABOUT VTS

VTS is commercial real estate’s leading leasing, marketing, asset management, tenant experience, and data platform where the industry comes to make deals happen and real-time data comes to life. The VTS platform is revolutionizing the way that commercial real estate (CRE) is done — disrupting a $15 trillion industry by becoming the industry's modern operating system.

Our success is shown in our numbers—we hit "Unicorn" status in 2019 and today we have over 12 billion square feet of commercial space managed on VTS worldwide, and we’ve expanded to over 700 employees globally. It’s an exciting time to join the VTS team as we continue to grow rapidly and break records.

VTS maintains offices in New York City, London, Toronto, Chicago, and San Francisco.

To learn more about VTS and to see our open roles, visit us at vts.com or follow us on Instagram (@WeAreVTS), Twitter (@WeAreVTS), or LinkedIn. 

How does this Position help VTS Succeed?

We are looking for a talented Engagement Lead to join our team. This individual will lead a fast growing, highly effective team.

You will work closely with our Client Success team and high-profile clients to drive platform value via end user engagement. You’ll be trusted with a high level of customer-facing responsibility and the ability to make a large impact on the organization. If you are an entrepreneurial minded, results driving professional looking for an opportunity to be a key player on an industry defining team, this is for you!

What Makes This Job Awesome?

  • Work closely with VTS Rise leadership and across multiple departments
  • Lead and grow a high caliber Engagement team tasked with property engagement success, go-live effectiveness, events and experiences execution and perks and partnerships offerings
  • Support direct reports in the creation of property execution plans and the trading of leading practices
  • Design and execute the VTS Rise engagement playbook and dashboards to effectively scale the program
  • Track and measure program effectiveness while continually making modifications to capture improvement opportunities
  • Take personal responsibility for the success of our highest profile, strategic accounts
  • Build strong relationships with property level staff

What Makes You A Great Fit?

  • Proven success leading and growing a team
  • 4-6+ years in a client success, marketing, property management, community engagement, or event planning role
  • High hustle quotient: willing to get your hands dirty as necessary to move fast and get things done
  • Strong desire to interact with clients achieve targeted results
  • A service-oriented ethos fueled by a positive attitude and social disposition
  • Comfortable in a fast-paced, entrepreneurial, and rapid-growth environment.
  • Strong organizational skills and superb capabilities with managing multiple high priority efforts simultaneously and successfully
  • Meticulous attention to detail and a resourceful problem-solving attitude
  • Tech savvy

What VTS Values & How We Show It:

  • Strive for Excellence - We know your potential is unlimited. Take advantage of our executive coaches and our training and career development programs available to all employees!
  • Be Customer Obsessed - We’re employee obsessed too! VTS offers competitive compensation, comprehensive health benefits (including dental and vision), pre-tax commuter benefits, and a 401(k) plan. Not to mention the fun stuff - monthly happy hours, wellness events, clubs, and team lunches! 
  • Be Curious - Benefit from a culture that promotes new learning. VTS offers an education stipend to all employees! 
  • Move as One - We work in an open floor plan to promote cross-functional collaboration. 
  • Take Ownership - Be an owner of the company you’re building with our equity packages. 
  • Appreciate the Difference - VTS embraces and celebrates diversity. We understand the importance of a strong work-life balance. We offer a flexible PTO policy, generous family leave program, and more!

VTS embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

All your information will be kept confidential according to EEO guidelines.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • Google AnalyticsAnalytics
    • InVisionDesign
    • FigmaDesign
    • ZeplinDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • ZohoCRM
    • SendGridEmail
    • Zoho CampaignsEmail

Location

Our office in Chicago's West Loop/Fulton Market district and is steps away from public transportation and world-class dining and shopping destination.

An Insider's view of VTS

How would you describe the company’s work-life balance?

The beautiful part of working at Rise is we don't think of it as work-life balance, but simply balance because we believe you can love work and not have to give up your life as well. It's the same as enjoying working out and still enjoying eating a cheeseburger. We are entrusted to structure and execute our day appropriately and get our work done.

Jen McGee

Director of Training and Development

How do you collaborate with other teams in the company?

The Development team works closely with everyone at Rise, but especially with our Support, Client Success, and Sales teams to ensure we're addressing our customers' needs and delivering value in each release. This includes weekly check-ins where we listen to any new customer feedback and carry those learnings through to our product decisions.

Alec Nathan

Director of Product

How has your career grown since starting at the company?

Since starting with Rise, I’ve had the opportunity to professionally learn and grow on a daily basis. Working directly with our clients allows me to challenge my communication, organization, and interpersonal skills with every task. I foster this growth by adapting to the client’s unique needs and finding the best solutions to meet them.

Jeremy Mackey

Implementation Manager

What are VTS Perks + Benefits

VTS Benefits Overview

We're a flat organization where you can take on as much responsibility as you want. Our approach is truly entrepreneurial in all that we do. You can see the company’s workings from the ground up, and get involved at every stage of the game. Everyone is key to our success. We work hard but enjoy what we do and have fun together.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Our game room includes Golden Tee and bubble hockey.
Stocked Kitchen
Fully stocked kitchen with coffee, tea, and soft drinks.
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning

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