Community Operations Specialist

| Chicago
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Instawork is a mission-driven (and fast growing) company looking for top talent to help us scale our labor marketplace. Our team is composed of talented and dedicated individuals who are passionate about creating economic opportunity for businesses and skilled hourly professionals. Our headquarters is in San Francisco, with hub cities across the U.S., Canada, and India. Our company values are our North Star, guiding us as we craft impactful products and to be extraordinary colleagues to each other. 

We have been fortunate to be funded by some of the greatest technology investors supporting us on this journey, including: Benchmark (Bill Gurley), Greylock Capital, Y Combinator, and many more. Leveraging our accelerating growth, we will continue to grow our team and to expand globally in order to revolutionize the labor market.

As a Community Operations Specialist, you will be fundamental to Instawork's success. You will be helping build positive, safe, and trusted experiences for our Instawork Partners and Professionals by engaging our users through both direct support interactions and scaled solutions. You will be working with a global team in providing world-class, timely service to our community of external and internal stakeholders, as well as gathering insight to improve our product and performance in a fast-paced startup. The right candidate is always looking to resolve problems with exceptional communication while building trust in the community and has a good sense of intuition.

HERE'S WHAT YOU'LL DO:

  • Resolve support issues with external and internal stakeholders that will help drive our customer experience to the next level
  • Help users understand how to use our platform and handle sensitive, complex user-facing issues on the platform
  • Manage real-time operations and resolve urgent issues for gigs on the Instawork platform to provide our Partners and Professionals a positive experience before and during their gigs
  • Communicate proactively with Professionals and Partners to ensure all of their day of needs are met
  • Proactively engage with Professionals to create moments of delight
  • Identify opportunities to improve our workflow and product
  • Learn and master multiple internal systems

HERE'S WHAT WE'RE LOOKING FOR:

  • Flexible availability and scheduling - work schedule may require early mornings, evenings and/or weekends 
  • Good organizational and time management skills with the flexibility to reprioritize as necessary
  • Adhere to company policies, procedures, culture, and business values
  • 2-5 years of experienceAbility to thrive in a fast-paced environment
  • Enthusiastic and positive attitude with a strong customer empathy and care for our customers
  • Excellent communication skills (written and verbal)
  • Bilingual English/Spanish is a plus

INSTAWORK VALUES:

  • Bias for Action -- We are a growing team and an evolving product. We want a team of do’ers to drive the company forward, even if it means making decisions with incomplete information or being wrong.
  • Act Like an Owner -- Treat this company as though it is your own. Execute on the fundamentals, and act creatively to drive growth. Your ability to drive impact in any part of our company is only limited by your courage and conviction, not your job title.
  • Always Be Learning -- We are changing an entire industry. We strive to learn from each other and get better each day, week, and month, so that our team’s learnings can compound and we can all improve, together.
  • Empathy, Trust, Candor -- Empathy for our business partners and professionals means we put ourselves in their shoes. Empathy for our colleagues means we are always upfront and honest with each other, which comes from trust.

Founded in 2016, Instawork is the leading flexible staffing solution for local, hourly professionals. Its digital marketplace connects thousands of businesses and more than one million workers in the U.S., filling a critical role in local economies. Instawork helps businesses in food & beverage, hospitality, and warehouse/logistics industries fill temporary and permanent job opportunities in more than 25 U.S. markets. For more information visit www.instawork.com

We value diversity on our team and firmly believe Instawork is stronger when we hire people who make their own unique contributions to our culture. We welcome all applicants and encourage candidates from underrepresented backgrounds to apply. 

To learn more about our company values, please visit: https://info.instawork.com/about

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Technology we use

  • Engineering
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages

Location

Chicago, IL

What are Instawork Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Home Office Stipend for Remote Employees
Professional Development Benefits
Mentorship program
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