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Compliance Specialist

| Chicago

Reporting to: Senior Compliance Associate

What You’ll Do Here: 

  • Review and respond to escalated customer complaints (escalated by Customer Service Representatives)
  • Respond to routine compliance-related questions; escalate any complex or high risk matters to the Compliance Manager)
  • Provide complaint reporting and prepare recommendation regarding training needs based on complaint analysis
  • Handle escalated customer complaints via telephone, email or written correspondence
  • Respond to written customer correspondence
  • Handle incoming/outgoing mail correspondence
  • Assist with preparation for regulatory examinations and internal audits
  • Perform other functions as assigned by management

Perks/Benefits: 

  • The office is located within walking distance to both Union Station and Ogilvie which makes it easy to commute from within the city or the suburbs. 
  • Commuter benefits, health care benefits, a 401K matching plan, summer hours, tuition reimbursement, and a sabbatical program.
  • Revamped parental leave program (and brand new nursing rooms for our returning mothers!) 

What We Need From You:

  • High school diploma or GED
  • Moderate Excel and Word proficiency
  • Ability to run SQL queries
  • Proven computer skills required (word processing, data entry, internet, spreadsheets)
  • Experience using a CRM tool
  • Experience dealing with customer complaints
  • Excellent verbal and written communication skills
  • Professional demeanor via telephone
  • Excellent time management skills
  • Strong multi-tasking abilities
  • Project Management and ability to work independently
  • Flexibility and ability to quickly adapt to change
  • Strong ability and desire to work in a collaborative team environment
  • Knowledge retention – ability to quickly grasp and retain information needed to perform the role 

Differentiating Factors:

  • Bachelor’s degree
  • 1-2 years’ experience in a leadership position
  • Handling official correspondence, including responding to regulator complaints/inquiries
  • Experience with credit reporting or credit reporting disputes

About Enova:

Enova is a leading provider of online financial services that leverages its advanced technology and analytics to provide access to credit for non-prime consumers and small businesses. Our roots are in Chicago, but we have served nearly 5 million customers through our six businesses in the U.S. and abroad. We pride ourselves on hiring smart and driven people who bring new and innovative ideas to the table. Our philosophy is, "Life’s short. Work some place awesome."

Our goal at Enova is to recruit, hire, develop and maintain a diverse workforce. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law.

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Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • PythonLanguages
    • RubyLanguages
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • JIRAManagement

Location

175 W Jackson - Located right in the loop and easily accessible from the suburbs or the city.
Enova uses collaboration (plus a #win tradition) to tackle challenges
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An Insider's view of Enova

How would you describe the company’s work-life balance?

Enova encourages employees to own their work-life balance journey by providing an environment that allows them to be successful. Leaders value the results you create, rather than the number of hours in front of your desk to get to those results. Bottom line, people respect that you have your own unique working style, which is yours to discover.

Jungmin

Cho

What are some social events your company does?

Enova’s social calendar has something for everyone. Events range from comedy shows to bowling for charity. We host & sponsors events, including the Chicago Women in Tech conference and weekly meetups. It’s easy to find people with similar interests; if there’s something missing from Enova’s social list, make it happen! People will definitely join.

Curtis

Hiller

What are Enova Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement

Additional Perks + Benefits

Sabbatical program • Summer Hours • Recognition programs • On-site discounted yoga, manicures, haircuts and massages • After-hours food delivery and commuting reimbursement • Monthly social events • Discounted gym memberships • Intramural sports • Pet insurance

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