Configuration Specialist (Customer Service)

| Chicago
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Configuration Specialist (Customer Service)
Chicago, Illinois


Recognized by Inc. Magazine, as “Best Place to Work in 2019,” Chowly values innovation, collaboration, and the open sharing of ideas. In our environment, your opinions count and contributions are recognized and rewarded. We understand that culture is paramount; our number-one priority is hiring people with great energy, who will add to and feel at home in our transparent, team-based culture. 

Position Description
Do you thrive in a fast-paced, high-growth environment? As a full-time Configuration Specialist in our Chicago Loop office,  you will work directly with restaurant owners to provide an optimal experience by troubleshooting product related issues and handling inquiries to strengthen client understanding of Chowly’s integration. The ideal candidate has 1+ years of customer service experience, strong analytical, investigative, empathetic mindset to identify and communicate product issues, and base POS knowledge.

Responsibilities:

  • Install and configure restaurant point of sale systems to integrate online ordering and other Chowly integrated service.

  • Collaborate  cross-functionally with internal teams to assess restaurant needs; coordinate with operations, development, sales, and customer success teams.

  • Research and identify  issues (via phone and email) with customers related to product features, technical problems, and product performance.

  • Maintain high volume of activity including inbound/outbound calls, support tickets, and note taking in our CRM tool.

  • Thrive  in an ever changing environment while remaining positive, coachable, and organized.

 

Qualifications:

  • Bachelor’s Degree or equivalent work experience 

  • 1 year experience in a Customer Service role preferred (in-person or phone customer support) 

  • Restaurant staff experience preferred

  • Previous experience using Salesforce (or similar CRM) preferred

  • Proficient Mac user preferred

 

Why Chowly Inc? 

  • Unlimited Paid Time Off, holiday leave, and remote work program

  • Employee stock option and 401(k) Plan 

  • Convenient to public transportation with pre-tax commuter benefit 

  • Health and Wellness Program and onsite gym

  • Robust medical, dental, vision, and health insurance

Chowly Inc  is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, age, veteran or military status, or any other category protected under the law. Chowly Inc is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • Ember.jsFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • AxureDesign
    • JIRAManagement
    • TrelloManagement
    • GitLabManagement
    • SalesforceCRM
    • MailChimpEmail
    • HubspotEmail
    • WuFooLead Gen

Location

We're located right in the Loop of Downtown Chicago! Close to the Lake CTA stop and tons of great lunch spots!

An Insider's view of Chowly Inc.

What’s the vibe like in the office?

The vibe in the Chowly office is truly electric. To walk into an office full of smiling faces and laughter everyday makes me excited to come in every morning. I have never worked somewhere where every single team member is passionate about the product and the company.

Mallory

Configuration Specialist

How do you collaborate with other teams in the company?

Depending on the project, I find myself collaborating with implementation teams, enterprise account managers, or product development. We communicate through a number of different mediums including slack, email, and in person. Every project is different, and success strongly depends on cohesive and efficient teamwork.

Alex

Enterprise Account Executive

What makes someone successful on your team?

I think you need to be excited to learn, ready to help coworkers and have a sense of humor. I walk into work each day ready to learn about our clients and how our work benefits their operations. We work collaboratively and individuals are always sharing their knowledge. Team members are always willing to answer questions and pass down information.

Morgan

Data Integration Specialist

How do you make yourself accessible to the rest of the team?

We strive to have an open door policy at Chowly. Any team member can schedule time with leadership to share ideas, innovations, or talk about a recent challenge or struggle. This accessibility allows us to change and grow organically which drives teamwork across all levels.

Joe

COO

How would you describe the company’s work-life balance?

Chowly has provided me with a work environment that feels like a dream. I have to remind myself I'm at work. If you’re looking for a company with good pay, great benefits, amazing leaders, a comfortable environment, constant motivation, lovely team members and the freedom to work without being micromanaged while still having support, come to Chowly

Kristina

Financial Director

What are Chowly Inc. Perks + Benefits

Chowly Inc. Benefits Overview

At Chowly we offer a wide variety of benefits listed below.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Some additional perks after work are happy hours, potluck dinners, and local activities.

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