Configuration Specialist (Customer Service)

| Chicago
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The Chowly Configuration Specialist provides a 5-star customer experience to all Chowly clients. Working in office, the Chowly CS contacts signed Chowly clients to schedule and complete installations, organize launches and provide on-going support to clients POS integration services. This is a full-time role with room for career growth through managing other Configuration Specialists in the department.

Currently Chowly is looking to build out new teams in this department which will include (4) new specialists!

Requirements

1. Excellent customer service

2. Patience dealing with diverse client base

3. Analytical and investigative mindset to troubleshoot and solve issues

4. Base knowledge of POS system software (ticket opening, configuration, settings, printers)

 

Responsibilities

· Contacting restaurant clients to schedule installations and launches

· Installing Chowly-ware and configuring internal restaurant POS to handle integrated solutions

· Running Data Question meetings with very busy clientele

· Performing test orders to the client’s satisfaction and investigating any irregular POS behavior

· Recording all notes and confirmations made during install and launch calls with clients to open issues internally

· Coordinating with Operations superiors with any questionable trouble-shooting configuration or software issues

· Being available to take support calls during “on-call” hours to answer questions for clients

· Perform other related duties and responsibilities as defined by management

 

Qualifications

  • 1 year experience in a Customer Service focused field

  • Experience with in-person or phone customer support

  • Proficiency in the use of MS Office and Gmail

  • Proficient Mac user preferred

  • Past experience with CRM preferred

  • Ability to pass background screening

  • Higher Education or experience preferred

  • Ability to triage workload in a fast-paced high volume work environment

  • Strong organizational skills to manage daily tasks and routine assignments

  • Strong teamwork and communication skills -- will involve interfacing and supporting various functional departments

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • JavascriptLanguages
    • RubyLanguages
    • Ember.jsFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • TrelloManagement
    • GitLabManagement
    • SalesforceCRM
    • MailChimpEmail
    • HubspotEmail
    • WuFooLead Gen

Location

Right on Michigan Ave! There are many modes of transportation that can get you here quickly and tons of great lunch spots.
444 N Michigan Ave., Chicago, IL 60654

Insider's spotlight

What’s the vibe like in the office?

If I were to describe the ‘vibe’ at Chowly, I would say that it is team-oriented, collaborative, rewarding, and fun! We all strive every day to hit our team’s weekly and monthly goals and are always rewarded and compensated for our efforts. It definitely has a start-up feel as we are all invested in the growth and continued success of the company.

AJ

Data Integration Specialist

How do you collaborate with other teams in the company?

Collaboration is essential at Chowly. A variety of teams are constantly working together to re-imagine processes and ensure the success of our clients.

Lindsey

Implementation Specialist

What makes someone successful on your team?

I think you need to be excited to learn, ready to help coworkers and have a sense of humor. I walk into work each day ready to learn about our clients and how our work benefits their operations. We work collaboratively and individuals are always sharing their knowledge. Team members are always willing to answer questions and pass down information.

Morgan

Data Integration Specialist

How do you make yourself accessible to the rest of the team?

We strive to have an open door policy at Chowly. Any team member can schedule time with leadership to share ideas, innovations, or talk about a recent challenge or struggle. This accessibility allows us to change and grow organically which drives teamwork across all levels.

Joe

COO

How does your team reward individual success?

Here at Chowly Inc. we really embody the “Work Hard, Play Hard” environment. To be successful there are competitions during the week to push you to integrate the most restaurants. We want to make sure you are recognized for the work that you put into the company. So in return, we offer a monetary bonus as well as happy hours on Fridays.

Tim

Data integration Specialist

What are Chowly Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
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