Configuration Specialist (Customer Service)

| Chicago
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The Chowly Configuration Specialist provides a 5-star customer experience to all Chowly clients. Working in office, the Chowly CS contacts signed Chowly clients to schedule and complete installations, organize launches and provide on-going support to clients POS integration services. This is a full-time role with room for career growth through managing other Configuration Specialists in the department.

Currently Chowly is looking to build out new teams in this department which will include (4) new specialists!

Requirements

1. Excellent customer service

2. Patience dealing with diverse client base

3. Analytical and investigative mindset to troubleshoot and solve issues

4. Base knowledge of POS system software (ticket opening, configuration, settings, printers)

 

Responsibilities

· Contacting restaurant clients to schedule installations and launches

· Installing Chowly-ware and configuring internal restaurant POS to handle integrated solutions

· Running Data Question meetings with very busy clientele

· Performing test orders to the client’s satisfaction and investigating any irregular POS behavior

· Recording all notes and confirmations made during install and launch calls with clients to open issues internally

· Coordinating with Operations superiors with any questionable trouble-shooting configuration or software issues

· Being available to take support calls during “on-call” hours to answer questions for clients

· Perform other related duties and responsibilities as defined by management

 

Qualifications

  • 1 year experience in a Customer Service focused field

  • Experience with in-person or phone customer support

  • Proficiency in the use of MS Office and Gmail

  • Proficient Mac user preferred

  • Past experience with CRM preferred

  • Ability to pass background screening

  • Higher Education or experience preferred

  • Ability to triage workload in a fast-paced high volume work environment

  • Strong organizational skills to manage daily tasks and routine assignments

  • Strong teamwork and communication skills -- will involve interfacing and supporting various functional departments

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • JavascriptLanguages
    • RubyLanguages
    • Ember.jsFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • TrelloManagement
    • GitLabManagement
    • SalesforceCRM
    • MailChimpEmail
    • HubspotEmail
    • WuFooLead Gen

Location

We're located right in the Loop of Downtown Chicago! Close to the Lake CTA stop and tons of great lunch spots!

An Insider's view of Chowly Inc.

What’s the vibe like in the office?

The vibe in the Chowly office is truly electric. To walk into an office full of smiling faces and laughter everyday makes me excited to come in every morning. I have never worked somewhere where every single team member is passionate about the product and the company.

Mallory

Configuration Specialist

How do you collaborate with other teams in the company?

Depending on the project, I find myself collaborating with implementation teams, enterprise account managers, or product development. We communicate through a number of different mediums including slack, email, and in person. Every project is different, and success strongly depends on cohesive and efficient teamwork.

Alex

Enterprise Account Executive

What makes someone successful on your team?

I think you need to be excited to learn, ready to help coworkers and have a sense of humor. I walk into work each day ready to learn about our clients and how our work benefits their operations. We work collaboratively and individuals are always sharing their knowledge. Team members are always willing to answer questions and pass down information.

Morgan

Data Integration Specialist

How do you make yourself accessible to the rest of the team?

We strive to have an open door policy at Chowly. Any team member can schedule time with leadership to share ideas, innovations, or talk about a recent challenge or struggle. This accessibility allows us to change and grow organically which drives teamwork across all levels.

Joe

COO

How would you describe the company’s work-life balance?

Chowly has provided me with a work environment that feels like a dream. I have to remind myself I'm at work. If you’re looking for a company with good pay, great benefits, amazing leaders, a comfortable environment, constant motivation, lovely team members and the freedom to work without being micromanaged while still having support, come to Chowly

Kristina

Financial Director

What are Chowly Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
More Jobs at Chowly Inc.4 open jobs
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