Enova
Chicago, IL
Hybrid

Collections Representative

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Why work for Enova?

We value putting the customer first, and on average, over 90% of our customers are satisfied with the service they received and would recommend our products to a friend. That’s all due to our excellent Customer Service team, but we need your help to make our team even stronger!

With career development opportunities and employee recognition programs, we give you the resources necessary to own your career. The successful candidate will have a genuine enthusiasm for providing a great customer experience, will possess excellent decision making skills, and is someone who is driven to succeed in a fast paced, ever-changing environment.

Are you excited about this opportunity? Read on...


What you’ll do as a Collections Representative:

  • Take inbound calls, make outbound calls, or communicate via email to customers
  • Apply a professional attitude and image for all internal and external customers
  • Set up arrangements for repayment on past due accounts
  • Work customer collection issues
  • Update customer information on accounts
  • Communicate with other departments regarding special circumstances on customer accounts
  • Perform other functions as assigned by management

Perks:

  • Wear jeans to work every day? That's right - it is a fun and casual work environment
  • Enjoy free coffee and tea 24/7
  • Grow your career with training and development to reach goals of advancement
  • Enjoy onsite massages to keep you feeling refreshed
  • Attend frequent get-together's - recognition lunches and team events
  • Partake in a variety of employee discount programs
  • Double your smarts at half the cost with tuition reimbursement
  • Earn points with the employee rewards program by doing good work, trade them in to buy cool stuff!

You’re right for this job if you have a/an:

  • High school diploma or GED
  • Stable job history
  • Commitment to a team and department through excellent attendance
  • Ability to listen to a situation and think on your feet
  • Strong problem solving mindset to overcome borrower’s obstacles and be persuasive when necessary
  • A desire to exceed your goals in a fast-paced, metric driven environment

Shifts available:

  • Tuesday-Friday 11:30am-8pm, Sat 8am-4:30pm 

Pay and Benefits:

  • Base salary: $14.00 per hour!
  • Full-time, permanent position! This is a direct hire position.
  • Perks and benefits start day one!

Location:

175 W. Jackson, Chicago IL 60604

Enova Overview:

Enova is a leading provider of online financial services that leverages its advanced technology and analytics to provide access to credit for non-prime consumers and small businesses. Our roots are in Chicago, but we have served nearly 5 million customers through our six businesses in the U.S. and abroad. We pride ourselves on hiring smart and driven people who bring new and innovative ideas to the table. Our philosophy is, "Life’s short. Work someplace awesome."

Our goal at Enova is to recruit, hire, develop and maintain a diverse workforce. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law.

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What are Enova Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Pair programming
Open office floor plan
Flexible work schedule
Enova employees are able to leave at 2pm on Fridays between Memorial Day and Labor Day!
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
- B.L.A.C.K @ Enova - HOLA @ Enova - Pride @ Enova - South Asians @ Enova - Women @ Enova - Parents @ Enova
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Enova's team fitness initiatives include Sponsored race teams.
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Sabbatical
Paid holidays
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
We provide free breakfast on Monday.
Company-sponsored happy hours
Company-wide happy hours are hosted once per month and team's host happy hours at their discretion..
Onsite office parking
We offer employees discounted on-site garage parking.
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Both company-wide and department-specific events.
Promote from within
Mentorship program
Continuing education stipend
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Sabbatical program • Recognition programs • Commuting reimbursement • Monthly social events • Discounted gym memberships • Pet insurance

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