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Northern Trust
Dynamic careers. Brighter futures. Greater possibilities.
Chicago, IL

Custody Servicing Senior Relationship Manager at Northern Trust (Chicago, IL)

| Chicago
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Custody Servicing - Specialist, CS Invest Ops (Senior Relationship Manager)

Overview

The Specialist within Global Fund Services Client Servicing will serve as Custody Servicing Relationship Manager to help drive measurable enhancements in custody servicing, including third party investment manager satisfaction, client service quality, operational productivity, and effective communication both internally and externally. This individual is a seasoned investment operations expert with extensive business and/or technical knowledge. Works in partnership with the Asset Servicing Custody teams to escalate and resolve issues, improve efficiency and increase productivity. Collaborates with C&IS Business Development teams as revenue opportunities arise with third party investment manager custody relationships.

Job Responsibilities

  1. Develop Relationship Plans, execute the Investment Manager calling program and document results. Establish and maintain connections with decision makers and senior operations contacts across all managers assigned.
  2. Responsible for understanding each Investment Manager's operations support model, strategy, and future growth potential while maintaining a liaison relationship between the Investment Manager and internal partners.
  3. Communicate investment manager's business and strategic goals, priorities and objectives to client service managers and service teams.
  4. Serve as the escalation point for analysis and resolution of complex operational issues that arise.
  5. Identify opportunities for improvement within Northern Trust and existing technology capabilities while acting as a liaison with Partner areas to drive resolution.
  6. Ensure appropriate operational controls in order to manage and mitigate risk to Northern Trust.
  7. Proactively communicate upcoming industry and market changes, ensuring all applicable client teams are informed and prepared.
  8. Lead team discussions and knowledge share sessions about servicing and technology-related themes across the relationship coverage base while regularly proposing solutions and/or suggestions to improve level of client service.
  9. Responsible for building and maintaining effective working relationships with key internal partners and external contacts.
  10. Provides Investment Managers access to subject matter expertise both internally and externally.

Skills / Knowledge

  • A College or University degree and/or 7-10+ years of relevant work experience
  • Previous Financial Services, Asset Management and/or Investment Operations experience
  • Understanding of Back and Middle Office Support
  • Excellent oral and written communication skills
  • Skills in negotiation, delegating, leadership, and service delivery
  • Analytical and problem solving skills
  • Highly flexible and adaptable to change
  • Knowledge of industry best practices for financial services operations
  • Attention to detail
  • Works with a sense of urgency

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families and institutions by remaining true to our enduring principles of service, expertise and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve!Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of America's best banks and most sustainable companies! Build your career with us andapply today.#MadeForGreater
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Where we are

50 S. La Salle, Chicago, IL 60603

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • OracleDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • MiroDesign
    • PhotoshopDesign
    • ZeplinDesign
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • HootsuiteCMS
    • DocuSignCRM
    • SalesforceCRM
    • MarketoLead Gen
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What are Northern Trust Perks + Benefits

Northern Trust Benefits Overview

Every full-time partner at Northern Trust has access to a wide variety of health, financial, and professional development benefits. We offer flexible work options, paid family leave and multiple paid volunteer days per year as part of our ongoing efforts to help partners balance a fulfilling career with a rich life outside of work.
From continuous learning opportunities to a popular mentorship program, we’re helping our partners identify—and pursue—their most ambitious career goals.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Some Meals Provided
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

At Northern Trust, we believe strong partnerships are the key to our success. Stronger partnerships don’t just feel better, they work better. They lead to more innovative ideas and better business outcomes. They foster collaboration, inclusion, and result in growth that serves everyone. We won’t ask you to pick between a dynamic career, a culture of care, or a work-life balance that works for you. Instead, we’ll work closely together to ensure you can achieve everything you want, without sacrificing the things that matter.

An Insider's view of Northern Trust

How does your team reward individual success?

I joined Northern Trust as a novice python developer fresh out of college. Over the next few years, I gained exposure to blockchain, machine learning & frontend UI. This organization invested in me, giving me room to be creative & innovative in solving problems. Now, I am confident in my skillset and ready to bring my experiences to the table.

Faye

Full Stack Engineer

What does your typical day look like?

A typical day is very collaborative, working with smartest engineers to find solutions to business needs. We’re high-velocity teams equipped with cutting edge tools and technologies, which allows us to deliver efficiently. Our open culture allows us to easily reach out to senior leaders who are always available to remove impediments.

Chandra

Sr. Manager, Full Stack Developer

What does career growth look like on your team?

There are dozens of opportunities at Northern Trust across different business units and technology teams where you can gain exposure to different technology stacks, internal/external clients and leadership. Internal mobility is encouraged. You can move around and try new things and other groups value your experience.

Emily

Journey Owner

What unique initiatives do you have that encourage innovation?

Innovation is encouraged & practiced as part of our Digital Metamorphosis operating model with Clients & Partners.  It is not a unique initiative reserved for a few, but rather expected by & from all.  We are building upon our foundation of over 130 years of strength while adding to our award winning portfolio of market leading capabilities.

Lucino & Vijay

Chief Digital & Information Officers, Wealth Management

What projects are you most excited about?

I am excited to work on and explore emerging technologies in AI, Machine Learning, Predictive Analytics, Domain Driven Design, Cloud, SaaS, Data Science, NLP, and Machine Learning Modeling.

Will

Full Stack Developer

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