Hello, we’re Built In

Built In is the most powerful online recruiting solution for tech companies across seven U.S. markets. The network of Built In sites provides an exclusive, behind-the-scenes look at the innovative products and cultures of today's top tech companies. Currently HQd in Chicago, Built In operates sites in Chicago, Los Angeles, Colorado, Austin, New York, Boston and Seattle.

By working at Built In, you’ll have the chance to work directly with the latest and fastest-growing technology companies all around the country. We help other companies solve their biggest pain points — talent and awareness — with our employer branding and recruitment solutions. 

We’re looking for a Part-Time Customer Analyst

You will work internally with the customer success, account management and product team to help support customer retention, growth and happiness. You will be responsible for critical internal projects to effectively onboard and service our customers. In this role you will help build, implement, and refine the customer success and support process. In short, the entire role is to deliver a happy, satisfied, referring customer. You must be comfortable working at a fast pace and treat the “job” as your own business, and thrive on learning daily.

How you’ll contribute

• Complete critical customer reports as needed and assigned by account management team
• Resolve customer support issues quickly using resources from across the company
• Monitor report request volume to ensure all SLAs are met
• Compile key reports for account management team

• Support the resolution of delivery, implementation or technical issues
• Perform other duties as assigned
• This is a part-time position, supporting our teams 30hrs/week

What you need

• 1+ years’ experience in Customer Support or related field, such as Client Onboarding, Client Engagement, or Customer Service
• Empathy for customers, and a passion for helping them
• Team player with a strong sense of ownership and get things done attitude
• Strong project-management skills, including great attention to detail
• Diplomacy and grace under pressure
• Understand success analytics and are comfortable sharing your success metrics and being held to goals

Impress us even more

• Past startup experience or strong desire to be at a startup and a part of a growing organization and the challenges that come with it

What We Value

We’re revolutionizing tech recruitment. So we question everything, because the best answers sit just to the right of a question mark. That’s our heritage as a disruptive company — as a company whose future depends on our capacity to innovate with a sense of drive, purpose and urgency. If you join Built In, you will work from this set of values: 

• Be Unreasonably Passionate. Our passion is borderline obsessive, and we’re ok with that. No one ever built anything great on a “meh.” We work with outsized passion to fulfill our mission.
• Be Humble. You don’t have all the answers. Luckily, you don’t have to. Don’t worry about being right. Be humble instead. 
• Stay Curious. Curiosity is a springboard to the future. It can transform the wisp of an idea into a breakthrough. We ask “what if.” We work with wonder. It’s how we innovate.
• Lead with Solutions. Question everything. But offer solutions as you do. Raise issues. But propose a few answers. For every hole you poke, offer a way to patch it up. 
• Own the Result. We have no time for blame or shame. When you stumble, own it, learn from it + get back to business. 
• Do More. Do more than your job description. Take initiative. Take charge. No job is beneath you, and no job is too big. Be a leader and do more — do whatever it takes. 

Built In is an equal employment opportunity employer and values diversity.  Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.